Apply on Employer Site

Texas Bay Credit Union · 1 month ago

Vault Teller - Fuqua Branch

Houston, TX, US

Full-time

Onsite

Entry, Mid Level

$17/hr - $21/hr

1+ years exp

Texas Bay Credit Union is a leading financial institution seeking a Vault Teller for their Fuqua Branch. The Vault Teller will assist management with supervision of the Teller line, maintain the cash vault, and ensure the efficient operation of ITM/ATM services.

Financial Services

Comp. & Benefits

Responsibilities

Assist in the training and development of all new hires and transferred employees within the branch on our policies and procedures

Assist management team in maintaining a sales by service approach to achieving branch growth and profitability goals, branch operations, satisfactory audits, security, problem resolution, and communication

Order and verify all cash shipments (incoming and outgoing) to and from the Federal Reserve Bank under dual control. Disburse cash to Tellers daily as needed. Balance and secure vault change fund. Report any discrepancies and/or exceeded vault limits to the Branch Manager or AVP of Branches

Issue cash boxes to Tellers as needed according to credit union procedures. Maintain list of all cash boxes issued to Tellers

Help Teller to locate out of balance situations and to correct errors as they occur. Inform Manager of any unresolved out of balance situations. Make copies of Teller checks and assist Branch Manager in contacting member in regarding Teller errors

File CTRs and SARs electronically. Approve all forms and verify for accuracy

Ensure that cash box, bait money, merchandise, and alarm audits are completed

Maintain security of all keys to cash boxes, drawers, and branch doors

Maintain on-site ITMs/ATMs by balancing, verifying and releasing deposits daily, and ordering cash and supplies as needed

Ensure that Teller line provides prompt, courteous service to members. This includes greeting all members with eye contact and a smile during each transaction, thanking every member by name at the end of each transaction, and maintaining confidentiality concerning member accounts

Perform a full range of duties required to process transactions such as deposits, withdrawals, cashing checks, loan payments, transfers, open-end loan draws, credit card cash advances, and credit card payments

Balance cash drawer with system totals daily

Maintain security of cash drawer and teller number at all times

Examine checks carefully for completeness and proper endorsement. Validate identification and membership during each transaction

Sell various merchandise items such as money orders, official checks, etc

Admit members into Safe Deposit Box according to set procedures, if applicable

Maintain a working knowledge of all TBCU products, services, and promotions

Follow all TBCU updated policies and procedures, including but not limited to member identification requirements, OFAC procedures, etc

Educate members on credit union products and services that will benefit them based on their individual financial journey. Maintain accurate records of all referrals and follow-up with members when necessary

Participates in the Performance Reward Program

Play an active part in helping credit union teams function smoothly and efficiently

Stay alert to potential problems and propose changes to policies and programs

Back-up other coworkers as needed

Perform other duties as assigned or needed

As an employee of a 'Essential Business' (as defined by Texas’s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations

Comply with all Federal, State, and Local regulations

Qualification

Cash handlingLeadership experienceMS Office proficiencyAttention to detailAnalytical skillsProblem resolutionMember service skillsCommunication skills