Bath Concepts Independent Dealers ยท 1 month ago
Customer Service Agent and Administrative
Frederick, MD
Full-time
Onsite
Entry, Mid Level
2+ years expBath Concepts Independent Dealers is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. They are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers and support office operations at their Frederick, MD warehouse.
Construction
Responsibilities
Serve as the first point of contact for incoming calls, emails, and customer inquiries
Schedule appointments, manage calendars, and confirm customer consultations
Provide administrative support to project managers, sales staff, and leadership
Update and maintain files, CRM systems, and project documentation
Track and process incoming leads, ensuring proper handoff to sales teams
Participate at local home shows to represent our company, educate customers, and set appointments
Support warehouse office operations with ordering supplies and coordinating deliveries
Ensure professional, timely, and courteous communication with clients and partners
Qualification
Required
2+ years of administrative, customer service, or office management experience
Strong organizational skills with attention to detail
Proficient in Microsoft Office, Google Workspace, and CRM/project management systems
Excellent phone and email communication skills
Ability to prioritize and manage multiple tasks in a deadline-driven environment
Positive attitude and team-oriented mindset
Preferred
Experience in the construction/remodeling industry
Benefits
Health and PTO benefits
Company
Bath Concepts Independent Dealers
Bath Concepts Independent Dealers offers customers an affordable, attractive, and custom-designed alternative to costly bathroom remodels.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase