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Gesa Credit Union · 2 days ago

Enterprise Quality Assurance Analyst I

Richland, WA

Full-time

Onsite

Entry Level

$80K/yr - $104K/yr

1+ years exp

Gesa Credit Union is a community-focused organization that values the diverse backgrounds of its team members. They are seeking an Enterprise Quality Assurance Analyst I to perform analysis of business requirements, develop test cases, and coordinate testing activities while promoting quality assurance processes across the company.

CreditFinancial ServicesLending

Growth Opportunities

Responsibilities

Support small to medium projects under the guidance of senior QA resources

Administer system validation through acceptance testing and/or pilots for small to medium projects

Promote the Quality Assurance process across the company through active participation on teams supporting initiatives for strategic business improvements

Advocate for escalation of reported issues

Must consistently display and maintain integrity, courtesy, tact, and diplomacy with current and potential members, peers, staff, and vendors

Member- and relationship-centered in perspective

Build and grow a network of Subject Matter Experts (SMEs) across the organization

Collaborate with Quality Assurance team members to improve the Quality Assurance process on a continuous basis

Participate on multi-disciplinary teams supporting initiatives for strategic business improvements

Demonstrate empathy by understanding the needs of the end user and seeking out problems they may encounter

Collaborate with multi-disciplinary teams during all project phases

Partner with Business Analysts to validate root cause analyses via testing and data evaluation

Strong written and oral communication skills required

Technical/Professional writing skills essential to create tests, document results, and report bugs

Adept at managing communications both vertically and horizontally across the organization, as well as with vendors

Promote established governance standards for approved process improvements and change control

Identify and communicate risks and issues that may require changes to project plans and/or scope

As part of the PIQA team, communicate governance standards for approved process improvements and change control

A capable independent contributor, as well as a team player

Operates with supervision from the Project Managers, Senior QA position, and business unit sponsors

Multi-task and work separate projects in a fast-paced and dynamic environment under extremely tight timelines (demonstrated time management skills)

Identifies and elevates issues to Project Management Office (PMO) and project stakeholders

Must demonstrate a tolerance for ambiguity when making decisions and executing work

Proficiency in analytical thinking and information sourcing

Review system documentation to ensure technical accuracy, compliance, and completeness

Evaluate requirements against identified system environments, QA/testing criteria, and business unit needs

Review database structures and build queries to verify quality assurance assumptions

Recommend and deploy Key Performance Indicators (KPIs) to measure efficacy of new process improvements

Use methodologies specific to quality review functions in the system life cycle that spell out what to do, and when

Utilize business cases, user stories, system requirements, design specifications, and any other relevant documentation as a basis to plan, develop, document, and execute testing strategies

Align test plans, test cases, test procedures, and issue tracking with project requirements to provide the best quality product in the needed timeframe

Guide new testers in best practices in bug and anomaly documentation

Analyze, interpret, and communicate quantitative and qualitative findings from tests

Work closely with project team members to identify and report defects; verifying problem fixes in a detailed, efficient, and timely manner

Assist with monitoring incident reporting, tracking results of defect resolution efforts through the software lifecycle from design to retirement

Exercise sound judgment when performing duties and working with members and staff

Qualification

Quality AssuranceSoftware Development LifecycleTest Case DesignSQLAnalytical SkillsProject Management LifecycleData Reporting ToolsTechnical WritingCommunication SkillsTeam CollaborationProblem Solving

Required

Bachelor's Degree, preferably in Business, Information Systems, Computer Science, or related field

1-4 years of Quality Assurance or 3+ years equivalent experience within the financial services industry in an enterprise quality or software testing function

Strong knowledge of the software and system development lifecycle (SDLC)

Familiarity with the Project Management Lifecycle

Proficient with Software Development/testing tools: Azure Dev Ops, Jira/Confluence, Rally, etc. required

Strong written and oral communication skills required

Technical/Professional writing skills essential to create tests, document results, and report bugs

Ability to evaluate requirements against identified system environments, QA/testing criteria, and business unit needs

Ability to analyze, interpret, and communicate quantitative and qualitative findings from tests

Ability to design and execute test cases, test plans, User Acceptance campaigns

Ability to quickly grasp and adapt to changes in technology, evolving technologies, and new technologies

Ability to innovate while solving problems

Accountable for results

Exercise sound judgment when performing duties and working with members and staff