Lucid Software · 13 hours ago
Business Systems Administrator
Raleigh, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expLucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. The Business Systems Administrator will serve as a technical link between lead generation and sales execution, ensuring reliable and scalable lead processing between Salesforce and Marketo, and managing integrations for optimal performance.
Artificial Intelligence (AI)Enterprise SoftwareMobile AppsSaaSSoftware
Responsibilities
Apply deep technical expertise to manage the health, performance, and technical quality of our Marketo-to-Salesforce integration
Design, implement, and test robust, scalable solutions to solve complex business challenges, specifically optimizing the Salesforce-Marketo sync and data flow
Work with our stakeholder partners to research and implement new system architecture tools or methodologies (e.g., routing tools, enrichment vendors) to support our projects and improve system efficiency
Partner on the technical design and implementation of lead routing solutions, embedding scalability, maintainability, and compliance considerations into your work
Understand and analyze Lucid’s business processes as they relate to the Marketing-Sales pipeline and the role that system automation can play in making improvements
Drive clear, consistent communication—especially in translating Marketing processes between Marketo and Salesforce to your teammates and stakeholders—through habits like regular status updates and thorough documentation
Keep colleagues informed and unblocked by proactively managing dependencies (like API limits or sync errors), flagging risks, and communicating timelines
Lead cross-functional planning with stakeholders (specifically Marketing Ops) to gather requirements, define scope, and translate customer needs into understandable Salesforce/Integration requirements
Maintain predictable, transparent workflows by managing project backlogs, providing clear timelines, and ensuring your work is organized and progress is easily traceable
Take end-to-end ownership, stepping up to clarify requirements, own deliverables, and drive resolution—even when work is behind the scenes or under intense pressure
Cultivate collaboration and inclusion by soliciting diverse viewpoints (partnering with MOps as the Marketo experts), ensuring everyone’s voice is heard, and adapting interactions to bring all stakeholders on board
Pursue excellence consistently, rigorously reviewing and refining outputs (such as sync behaviors and routing logic), embedding best practices, and delivering high-quality, dependable results time after time
Embody Lucid’s core values in every context—showing integrity by owning mistakes, demonstrating empathy in team interactions, and innovating solutions that reflect our commitment to customer success
Qualification
Required
2-3 years of hands-on experience with GTM systems (Marketo, Hubspot, MarketingCloud, etc.)
1-2 years of Salesforce experience
A curious mindset with an eagerness to learn
Proven track record of managing the end-to-end flow of data between Marketing and Sales systems
A bias towards finding solutions vs. shutting down ideas
Proven ability to analyze complex business processes (like Lead Routing and Attribution) and a deep desire to understand the 'why' behind systems
Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
Strong project management and cross-functional planning skills
A desire to continue learning additional systems and platforms
Preferred
Experience with SQL and data analysis
Experience in building out solutions that require coordination across multiple departments
Experience with connected business system applications such as Workato, Distribution Engine, Zendesk, Sendoso, etc
Company
Lucid Software
Lucid Software is a visual collaboration suite that helps teams implement an idea into reality and game-changing solutions.
1001-5000 employees
H1B Sponsorship
Lucid Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (33)
2022 (35)
2021 (22)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$670.36MKey Investors
Alkeon CapitalICONIQ GrowthSpectrum Equity
2021-06-24Secondary Market· $500M
2021-03-22Series E
2020-04-16Series D· $52M
Leadership Team
Ben Dilts
Chief Technology Officer
Brian Pugh
Chief Technology Officer
Recent News
TechBuzz News
2025-12-05
Company data provided by crunchbase