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Red Ventures · 1 day ago

Senior Software Engineer – AI Telephony Systems

Charlotte, NC

Full-time

Onsite

Senior Level

$125K/yr - $200K/yr

Red Ventures is a global portfolio of high-growth companies that leverage technology and data to help consumers make important life decisions. The Senior Software Engineer will design and build scalable, cloud-based systems for real-time voice interactions, leading the development of core services that integrate AI and telephony.

ContentDigital MediaE-CommerceHigher EducationHome ServicesMedia and EntertainmentPersonal HealthTravel

No H1B

Responsibilities

Own the design and delivery of new features end-to-end — from architecture and implementation to deployment and observability

Work with product managers, AI engineers, and data scientists to bring conversational intelligence into real-world voice experiences

Integrate deeply with Twilio, AWS, Azure, and internal APIs to manage call routing, speech processing, and response flows

Improve system performance, latency, and reliability across a distributed, event-driven stack

Provide technical leadership — mentoring other engineers, sharing knowledge, and helping shape best practices across the team

Participate in code reviews and on-call rotations, ensuring production systems run smoothly and efficiently

Qualification

PythonAWSTwilioRESTful APIsTypeScript/Node.jsCI/CDAutomated testingVoIP conceptsObservability stacksSQL

Required

Strong proficiency in Python and TypeScript/Node.js

Deep experience with AWS (Lambda, DynamoDB, S3, CloudWatch, ECS/Fargate, etc.)

Hands-on experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR platforms

Skilled in designing RESTful and event-driven APIs (WebSockets, SNS/SQS, or Kafka/Redis Streams experience a plus)

Proficient with modern DevOps workflows (GitHub Actions, CircleCI, or similar)

Strong commitment to automated testing (unit, integration, and load testing)

Exposure to VoIP concepts, SIP, and telephony protocols

Familiarity with observability stacks (Datadog, New Relic, or OpenTelemetry)

Familiarity with relational databases and basic working knowledge of SQL

Preferred

Experience integrating speech recognition, text-to-speech, or LLM-based conversational AI

Familiarity with frameworks for building real-time voice and multimodal conversational AI agents (e.g., Pipecat, Livekit, etc.)

Understanding of serverless architectures and event-driven systems

Experience with infrastructure-as-code tools (Terraform or AWS CDK)

Familiarity with React, Next.js, or other front-end frameworks (for internal dashboards or call management tools)

Benefits

Health Insurance Coverage (medical, dental, and vision)

Life Insurance

Short and Long-Term Disability Insurance

Flexible Spending Accounts

Holiday Pay

401(k) with match

Employee Assistance Program

Paid Parental Bonding Benefit Program

Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.