First Due · 1 month ago
Trainer and Content Developer
United States
Full-time
Remote
Senior Level
5+ years expFirst Due is a technology company focused on public safety, seeking a tech-savvy Trainer and Content Developer. This role involves delivering engaging training and developing instructional content for public safety agencies, ensuring they receive superior product training and access to a wide range of resources.
Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service
Responsibilities
Delivering exceptional customer service during all interactions with customers, both internal and external
Conducting online and in-person training
Collaborating with customers to maximize their success with First Due’s products
Considering the unique needs of each customer by delivering intellectually stimulating instruction
Identifying and mitigating gaps in customer knowledge
Nurturing long-term relationships with our customers
Creating knowledge base articles, release notes, training videos and other instructional content
Serving as a subject matter expert for internal and external customers
Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement
Qualification
Required
+5 years of firefighting/EMS experience
Technical experience managing or implementing software platforms within your fire department
Demonstrated excellent written, verbal communication, and interpersonal skills
Experience in adult learning environments
Self-directed with strong organizational and time-management abilities
Ability to contribute and collaborate as a member of a remote-based team
Project management experience
Demonstrated strong leadership abilities
A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues
Experience creating knowledge base articles, release notes, video-based training, and other instructional content
Ability to build positive and effective work relationships with customers, co-workers, vendors, and others
Ability to travel to deliver in-person customer training
Preferred
A Bachelor's or Associate's Degree from an accredited college or university
Company
First Due
First Due is a software platform that revolutionizes fire and EMS records management by unifying the entire operation in a single system.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$356.77MKey Investors
JMI EquityNew York Angels
2025-08-05Private Equity· $355M
2021-07-01Series Unknown
2020-06-17Seed
Leadership Team
Andreas Huber
Co-Founder & CEO
Rami El-choufani
Co-Founder, COO & Head of Product
Recent News
Government Technology US
2025-10-31
Government Technology US
2025-10-03
Company data provided by crunchbase