Bytecafe Consulting, Inc. · 1 month ago
IT Help Desk Technician
Indianapolis, IN
Full-time
Onsite
Entry Level
2+ years expBytecafe Consulting, Inc. is a managed service provider delivering proactive IT support to small and mid-sized businesses. They are seeking an IT Help Desk Technician to serve as the first point of contact for client technical issues, diagnose and resolve problems, and maintain organized documentation.
ConsultingInformation TechnologyTechnical Support
Responsibilities
Serve as the first point of contact for client technical issues — via phone, email, or remote tools (ConnectWise + ScreenConnect)
Diagnose, troubleshoot, and resolve issues related to Windows 10/11, macOS, Microsoft 365, printers, VPN/Wi-Fi, and basic networking (DNS, DHCP, VLANs)
Follow security playbooks, including phishing triage, MFA resets, SentinelOne isolate, Proofpoint actions, and related best practices
Configure and support Azure AD/Intune (BitLocker, compliance policies, Autopilot basics)
Log, manage, and resolve tickets with timely, professional communication and documented next steps
Maintain detailed, organized documentation in IT Glue and escalate cleanly when needed
Participate in the shared after-hours on-call rotation
Qualification
Required
High school diploma (or equivalent) required
2–4 years of IT Help Desk or technical support experience (MSP experience preferred)
Strong troubleshooting skills across Windows 10/11, Microsoft 365, Azure AD, and Intune
Understanding of networking fundamentals (DNS, DHCP, VLANs/Wi-Fi); familiarity with Unifi or SonicWall is a plus
Excellent communication and documentation habits
Valid driver's license, reliable transportation, and ability to lift up to 40 lbs
Preferred
MD-102, CompTIA A+/Network+, or AZ-900 certifications
Experience with ConnectWise PSA/RMM, IT Glue, ScreenConnect, SentinelOne, ThreatLocker, Proofpoint, Unifi, SonicWall
PowerShell for quick diagnostics or reporting
Previous multi-tenant MSP help desk experience
Benefits
Competitive pay
Extra rewards for certifications, process improvements, and training completion
Company-sponsored training and certifications
Career growth opportunities — advance to Field Technician or Systems Engineer roles
SIMPLE IRA with company match
Medical, dental, vision, and life insurance
Paid time off and holidays
Professional development assistance
Company
Bytecafe Consulting, Inc.
Bytecafe Consulting was founded in 1999 to help small businesses in Indiana get the most out of their business technology.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase