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Snap Inc. · 1 day ago

Lead, Proactive Trust & Safety Operations

Los Angeles, CA

Full-time

Onsite

Senior Level

$130K/yr - $196K/yr

5+ years exp

Snap Inc. is a technology company that empowers people to express themselves and communicate. They are seeking a Lead for their proactive Trust & Safety Operations team to provide operational support, develop detection rules, and enhance team processes to ensure a safe platform experience for users.

Computer Software

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide operational support for Snap’s proactive harm and abuse detection framework and to flex in to support the larger T&S team as needed

Keep a cool head under pressure, and is excited about cross-functional work with our Public Policy, Product and Engineering teams

Build and improve processes, and take a hands-on, innovative approach to helping keep Snapchatters safe

Become a subject matter expert in Snap’s proactive detection tools and services, and own projects from start to finish

Develop and maintain proactive detection rules

Identify trends and patterns by reviewing reported content and conducting outside research

Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints

Develop and conduct training for other T&S team members

Enhance the team’s work through recommendations for optimizing tooling as well as process development and improvement

Ensure that new product and workflow launches are properly planned for and supported

Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data

Serve as a consultative partner to our vendor team and provide subject matter expertise for processing all types of requests related to proactive detection with a high degree of quality and efficiency

Qualification

Proactive harm detectionAnalytical skillsCross-functional collaborationMachine learningData visualization softwareVerbal communicationWritten communicationProblem solvingLeadership experience

Required

Bachelor's degree, or 4 years of practical experience in lieu of a degree

5+ years of experience working with technical xfn groups and technology, such as machine learning or related fields, to investigate and resolve on platform safety issues

1+ years of experience in a leadership capacity

Ability to work a rotating weekends on-call as needed

Comfort working within a content moderation environment, including frequent exposure to sensitive content

Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans

Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Grafana, etc.)

Understanding of computer LOGIC and Syntax

Familiarity with machine learning and/or computer vision

Background working effectively with cross-functional teams and management

Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization

Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs

Ability to comfortably navigate ambiguity and gray areas, and confidently make decisions despite imperfect or incomplete information

Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product

Ability to work flexible hours, including rotational weekends on-call

Preferred

1+ years of formal people management experience

Benefits

Paid parental leave

Comprehensive medical coverage

Emotional and mental health support programs

Compensation packages that let you share in Snap’s long-term success

This position is eligible for equity in the form of RSUs.

Company

Snap Inc.

Glassdoor3.6

Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate.

Founded in 2011

Santa Monica, California, US

5001-10000 employees

https://careers.snap.com/

H1B Sponsorship

Snap Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (394)

2024 (366)

2023 (332)

2022 (356)

2021 (318)

2020 (237)