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Pursuit Aerospace · 1 month ago

Quality Clinic Coordinator

Manchester, CT, US

Full-time

Onsite

Mid Level

3+ years exp

Whitcraft Group is a global manufacturer of complex aircraft engine components, committed to operational improvement and exceptional customer service. The Quality Clinic Coordinator will provide direction to support manufacturing and engineering functions, ensuring compliance with quality policies and maintaining an effective Quality Management System.

AerospaceMachinery ManufacturingSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Process all customer returned product

Manage customer escapes and complaints

Acquire access to customer portals, manage non-conformances as necessary, respond appropriately to customer inquiries and follow up on due dates for corrective actions

Lead DIVE activities to find root cause and corrective/preventative actions for escapes

Lead MRB activities and support work centers to find root cause and corrective/preventative actions for top scrap

Manage internal CAR Log, CAR process, and train new users

Manage NMR editing, NMR authority permission and train authorized NMR users

Generate and communicate One Point Lessons and Quality Alerts as necessary

Manage weekly quality meetings with escape information and lessons learned from escapes and internal findings working with EHS and BUMs for department information

Train new inspectors on quality clinic modules

Communicate current customer escape activity and complaints to management

Drive quality into unit flow lines and inspection stations based on lessons learned and best practices

Drive systemic corrective actions for the quality management system including read across corrective actions on applicable impacted product

Troubleshoot and resolve issues impacting quality and delivery on identified product

Capable of communicating with all levels within of the organization such as Operators, Engineers, Leads, Planners, Management, etc

Promote quality by mentoring colleagues and less experienced employees

Observe all Company policies, rules, and regulations including good housekeeping, safety and security

Qualification

Quality Management SystemManufacturing ExperienceInspection ExperienceBlueprint InterpretationMicrosoft Office ProficiencyRecord KeepingClear Communication

Required

High School or equivalent

3 years quality experience

3 years manufacturing experience

Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis

Must be able to perform work subject to ITAR/EAR regulations