Empire Automotive Group · 1 month ago
Automotive Sales Receptionist Hyundai
Jamaica, NY
Full-time
Onsite
Entry Level
$16/hr - $18/hr
1+ years expEmpire Automotive Group is a rapidly growing automotive group seeking a polished and energetic Sales Receptionist to be the first point of contact in their sales department. This role involves greeting customers, handling calls, and ensuring a positive customer experience while supporting the sales team.
AutomotiveCustomer ServiceRetail
Responsibilities
Greet customers and answer incoming calls with professionalism and warmth
Conduct outbound follow-up calls to ensure a positive customer experience
Review, confirm, and reschedule daily appointments; complete daily call activities
Monitor and organize customer concerns, escalating to management when appropriate
Address customer issues promptly using the dealership’s CRM, as well as phone, text, and email communication channels
Build and maintain trust with both customers and team members
Accurately document and track customer concerns through to resolution
Proactively engage customers by identifying their needs before being prompted
Collaborate with fellow dealership staff to resolve customer questions and concerns
Develop a strong understanding of the manufacturer’s standards for customer satisfaction
Ensure valid payment is collected, properly authorized for the correct amount, and accurately recorded in daily reports
Qualification
Required
Excellent communication, interpersonal, and organizational abilities
Professional appearance and demeanor in business attire, representing Empire with confidence
Strong listening skills and empathetic approach to customer interactions
Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment
Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction
Minimum of one year of experience in customer-facing or phone-based service roles
Friendly, enthusiastic, and reliable with a positive, team-oriented attitude
Receptive to constructive feedback and committed to ongoing personal development
Availability for Saturday–Sunday daytime schedule, with flexibility to support holidays and if needed
Proficient multi tasker with strong computer skills, including Microsoft Office
Maintains a clean, organized, and detail-oriented workspace
Company
Empire Automotive Group
Empire Automotive Group is a pre-owned car dealership and service centre.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Brown
Owner
Company data provided by crunchbase