Apply on Employer Site

Synovus · 1 day ago

Retail Market Manager I, II, III or IV - Camden

Camden, SC

Full-time

Onsite

Mid, Senior Level

1+ years exp

Synovus is a financial institution looking for a Retail Market Manager to lead and develop a high performing team within their retail market. The role involves managing branch operations, ensuring exceptional customer service, and building strong community relationships while focusing on small business lending and deposit solutions.

BankingFinanceFinancial Services

Responsibilities

Manages functions and team members of a small full service branch. Ensures overall branch success, including branch profitability, sales, customer experience, and team development. Creates, maintains and carries out the branch business plan and sales activity plan

Owns the customer experience within the branch taking immediate action to resolve customer issues. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and overall sales and referral activities

Learns techniques and begins to coach and develop branch personnel in assessing customer needs and maximizing sales opportunities through direct sales and referrals to business partners within other areas of the company

Begins to develop and maintain a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate. May delegate the majority of consumer lending activities to branch sales team

Participates in outside calling activities to small business owners. Collaborates with business partners such as private wealth, financial planning, commercial banking and other line-of-business segments to strategize and develop comprehensive banking relationships

Uses sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence. Serves as the primary contact for small business relationships within designated market

Establishes and maintains relationships with community based organizations and actively serves in a leadership capacity in support of bank goals and programs. Establishes and maintains a strong sense of community within the branch

Protects the assets of the bank by aggressively managing credit quality and minimizing losses. Reviews risk management reports and coaches team on risk-related and/or quality issues. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure

Ensures the operational integrity of the branch and ensures team compliance with bank regulations, policies and procedures. Keeps abreast of changes in federal and state banking regulations. Partners with Regional Operations Manager to address operational concerns

Communicates key information to the branch team regarding changes to bank policies, procedures, products and services. Provides coaching and training to team members regarding the introduction or referral of products and services to customers

Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Promotes a positive work culture by increasing and supporting team member engagement and develops strategies that reinforce Synovus' culture and values

Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters

Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion

Performs other related duties as required

Qualification

Sales managementCustomer serviceTeam leadershipMicrosoft OfficeProblem-solvingCoaching skillsListening skillsOrganizational skillsTime managementCommunication skills

Required

Bachelor's degree in Business Administration, Finance or related field or an equivalent combination of education and experience

One year of relevant sales and customer service experience with Bachelor's degree in finance/business related field; or five years banking, outside sales or sales management experience in a goal-oriented environment in lieu of a degree (years of experience may be reduced by years of post-secondary education completed)

This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check

Organizational and time management skills, with the ability to provide leadership, supervision and training

Strong customer service skills

Ability to coach, inspire, develop and lead a team to achieve results

Ability to continually support team members through individual development plans

Strong listening skills and a positive communicator

Aptitude for effective problem-solving

Proficiency using Microsoft Office software products