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Service Wire Company · 1 month ago

Customer Quality and Claims Specialist

Culloden, WV

Full-time

Onsite

New Grad, Entry Level

Service Wire Company is a premier supplier of industrial and utility wire and cable, currently seeking a Customer Quality and Claims Specialist. This role supports customers by managing product claims and quality inquiries, investigating issues, coordinating resolutions, and recommending process improvements.

ElectronicsManufacturing

Responsibilities

Monitor and manage customer cases, proactively addressing delays

Investigate and resolve product claims, pricing adjustments, and deductions in coordination with Sales, Shipping and Quality Control

Analyze customer complaints to determine root cause, corrective actions, and preventive measures

Communicate findings, resolutions, and recommendations to customers and internal stakeholders

Manage freight claim by providing raw material scrap values and re-claimed materials while tracking the funds received

Check records, such as bills, computer printouts, and related documents and correspondence, and converse or correspond with customer and other company personnel, such as sales, shipping, engineering, and credit, to obtain facts regarding customer complaint

Notify customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise

Recommend improvements in product, packaging, shipping methods, service, or billing processes to minimize future claims

Perform additional duties as assigned