SICPA ยท 1 month ago
IT Service Engineer
Springfield, VA
Full-time
Onsite
Entry, Mid Level
2+ years expSICPA is a company focused on providing secure and reliable solutions, and they are seeking an IT Service Engineer to support hardware devices, applications, and systems. The role involves troubleshooting technical issues, providing guidance to field technicians, and ensuring high performance of IT solutions.
Security
Responsibilities
Maintain hardware and software solutions in high-availability and production environments
Diagnose and resolve system, performance and data issues
Coordinate service activities with other teams and technical resources
Identify and find solutions to address situations requiring urgent attention
Troubleshoot performance issues
Manage spare parts inventories for hardware solutions
Perform electrical or mechanical installation support and repairs of SICPA hardware and peripheral components
Anticipate & introduce new servicing tools to monitor & troubleshoot applications
Provide assistance to field technicians. Answer technical queries
Perform and develop monitoring activities
Analyze recurring and intermittent problems
Strong will to adhere to best practices
Ability to provide technology mentoring and guidance to more junior employees
Ability to provide clear and accessible technical information to senior management
Qualification
Required
Engineering or equivalent degree in a technical discipline related to IT
Proven experience integrating vision systems such as cameras or computer vision, into solutions for external customers
At least 2 years of experience in supporting production systems with external users and stakeholders
Experience with multi-national teams, where partition of tasks may spread across several geographical entities
Interested in monitoring technology trends and in continuous self-improvement
Ability to think strategically and in the long term
Good knowledge: Splunk, integrated hardware solutions (e.g. PLCs), networking and support of interconnected devices, ITIL practices
Ability to communicate and interact effectively on technical subject matter with non-specialists
Excellent communication and English language skills
Preferred
Availability for international travel desired
Company
SICPA
SICPA, the leading provider of security inks and integrated security solutions, protects.
1001-5000 employees
H1B Sponsorship
SICPA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
2025-11-20
Company data provided by crunchbase