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Amazon · 1 month ago

ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service

Herndon, Virginia, USA

Full-time

Onsite

Entry, Mid Level

$47K/yr - $104K/yr

Amazon Web Services (AWS) is seeking an ADC Technical Customer Service Specialist to help U.S. Intelligence Community agencies implement cloud computing solutions. The role involves providing training, support, and analysis while addressing complex account and billing issues for government and enterprise customers.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues

Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback

Performing deep dive analysis on USG / Enterprise customer accounts and billing statements

Educate customers on reporting options, alerts and budgets

Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers

Working with customer support peers around the globe to ensure a consistent and high-quality level of support

Driving projects that improve customer interactions with AWS account and billing information

Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement

Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

Assisting with Enterprise customer communication during AWS critical launches and support events

Assuming responsibility for developing detailed knowledge about AWS specific product and features

Work with AWS teams to drive resolution of issues for customers

Making sure internal knowledge reference pages are updated