Grow Therapy · 1 week ago
Operations Associate, Credentialing (Payor Projects)
United States
Full-time
Remote
Entry, Mid Level
$114K/yr - $133K/yr
2+ years expGrow Therapy is on a mission to serve as the trusted partner for therapists and patients accessing high-quality care. They are seeking an Operations Associate to join their Credentialing and Enrollment Operations team, acting as a liaison between internal teams and external payor partners to translate complex requirements into operational strategies.
Health CareMedicalMental HealthTherapeutics
Responsibilities
Serve as the point of contact on CredOps for new payor launches, including complex commercial, Medicare, and Medicaid contracts
Translate payor requirements into operational requirements and workflows, including developing and implementing creative solutions
Review delegated credentialing agreements to identify operational risks, gaps, or requirements and work with legal on where we can find a compromise when needed
Act as a trusted liaison between Payor Partnerships and CredOps, ensuring both sides are aligned on process, priorities, and timelines
Support additional operational workstreams in credentialing and enrollment, including building rosters, workflows, and processes as necessary
Qualification
Required
2-4 years of experience in program or project management with a focus on payor operations
Strong working knowledge of payor requirements (across multiple states preferred)
Experience with both delegated and non-delegated payor workflows
Excellent stakeholder management and communication skills. You know how to get buy-in and set realistic expectations / deadlines
Strong critical thinking and operational judgment; you see the issue, the downstream impacts, and the solution
Benefits
Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Company
Grow Therapy
Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$178MKey Investors
Sequoia CapitalSignalFireVillage Global
2024-04-08Series C· $88M
2022-09-29Series B· $45M
2022-09-29Debt Financing· $30M
Leadership Team
Jake Cooper
CEO & Co-Founder
Alan Ni
Co-Founder and CTO
Recent News
Crain's New York Business
2025-11-11
Behavioral Health Business
2025-11-01
Company data provided by crunchbase