ExtraHop · 1 day ago
Support Engineer I - Seattle, WA
Seattle, WA
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched network visibility, context, and control. They are looking for a Global Support Engineer I to support customers by resolving technical issues with their products and enhancing their knowledge of networking infrastructure as a service.
AnalyticsCyber SecurityEnterprise SoftwareIT ManagementNetwork Security
Responsibilities
Provide hardware and firmware deployment support for our appliances
Actively participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions
Engage in troubleshooting activities, following guidance and existing documentation
Assist with the initial stages of ticket handling and escalate when necessary
Work collaboratively with more experienced engineers to gain deeper insights into complex issues
Assist customers with configuration of network infrastructure, virtualization, and third-party integrations
Utilize a ticketing system to update, communicate, and move work items to completion
Act as the single point of contact for customer questions and concerns
Communicate with customers in a highly professional manner via various channels including email, phone, ticketing system, and video conferencing
Pair your existing knowledge with a learning mindset to elevate your service to our customers while being a force-multiplier to your colleagues
Attend regular “in-office” meetings (limited to no more than monthly) and annual in-office training sessions
Qualification
Required
Two years of experience in B2B Technical Support —this is not an entry-level position
In-depth knowledge of the OSI Model
Understanding of network infrastructure routing and switching concepts
Excellent customer service, organizational, and documentation skills
Work cooperatively with others within the organization and other cross-functional stakeholders
Work well in fast-paced, high-stress environments
Has predictable, reliable attendance
Preferred
Experience with Unix/Linux-based operating systems
An understanding of cybersecurity concepts, terminology and tools
Javascript familiarity and comfort
Certifications in networking or infrastructure (like CompTIA)
Located in the Greater Seattle Area
Benefits
Health, Dental, and Vision Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
FSA and Dependent Care Accounts + EAP, where applicable
Educational Reimbursement
401k with Employer Match or Pension where applicable
Pet Insurance (US Only)
Parental Leave (US Only)
Hybrid and Remote Work Model
Company
ExtraHop
We’re on a mission to reveal cyber risk and build business resilience by exposing the threats organizations can’t see.
501-1000 employees
H1B Sponsorship
ExtraHop has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2022 (2)
2021 (3)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$161.6MKey Investors
TCVMeritech Capital PartnersMadrona
2024-01-09Private Equity· $100M
2021-06-08Acquired
2014-05-29Series C· $41M
Leadership Team
Sharat Nautiyal
Senior Cybersecurity Architect and Tech Evangelist
Recent News
2025-11-04
2025-10-21
2025-10-04
Company data provided by crunchbase