Connecticut State Community College · 2 months ago
Financial Aid Specialist
Manchester, CT
Full-time
Onsite
Entry, Mid Level
$59K/yr - $62K/yr
2+ years expConnecticut State Community College is dedicated to providing innovative education and training focused on student success. The Financial Aid Specialist will provide operational support to the Financial Aid Office, assisting students and families with financial aid processes and ensuring accurate processing of financial aid applications.
Higher Education
No H1B
Responsibilities
Maintains the front counter for all student-facing, in-person activities
Provides excellent service to students, their families, outside agency personnel, and members of the college community
Assists students with the completion of all aspects of the application for financial aid, ensuring completion through the receipt of a financial aid package
Responds promptly to student inquiries through various communication channels. Additionally, makes outgoing communication efforts
Facilitates in-person and online workshops to assist with completing the FAFSA
Provides information on financial literacy and other associated topics
Counsels and assists prospective and currently enrolled students and their families on the FAFSA application process and eligibility for financial aid
Provides information on eligibility requirements, application processes and procedures, status of financial aid application and award, and required additional documentation as needed. Determines if the student’s inquiry requires further follow-up and directs the inquiry to the appropriate source for resolution, as necessary
Prepares or assists in the review of student aid applications, including verification, C-flags, and rejects. This includes the review of all documentation needed to complete a student’s file for packaging
Responsible for the quality assurance and document linking within the imaging system
Monitors the academic performance of student aid recipients by the Satisfactory Academic Progress regulations
Maintains current and complete knowledge of federal, state, and institutional financial aid regulations
Reviews and processes student loan requests according to federal law and regulations
Maintains an alpha caseload to ensure necessary documents are received and conflicting information is resolved to ensure aid can be disbursed
Runs reports as needed
Reads and interprets federal and state financial aid regulations and guidance
Adheres to all office policies and procedures
Interacts favorably with any third-party vendors
Works with grant, loan, and reporting functions within all federal systems, including COD, CPS, and NSLDS, as needed
Communicates effectively with supervisor and other office staff to ensure successful departmental operations
Performs other duties and tasks to support the overall success of the division
Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings
Qualification
Required
Bachelor's degree in a related field such as Higher Education, Business Administration, Human Services, or a closely related discipline or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position's essential duties
Knowledge of state and federal financial aid rules and regulations
Strong organization and analytical skills
The ability to multitask with complex subject matter in a fast-paced environment
Proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students
Excellent interpersonal oral and written communication skills
Strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.)
Preferred
Two (2) or more years of financial aid experience
Experience with Enterprise Resource Planning (ERP) systems such as Banner student information system
Bilingual proficiency (e.g., Spanish–English) to effectively support a diverse student and family population
Benefits
Generous leave policies
Several retirement plans
Many choices for comprehensive health insurance
Access to many additional benefits to save for retirement, protect your family & more with supplemental benefits
Tuition reimbursement may apply if applicable
Company
Connecticut State Community College
CT State Community College, headquartered in New Britain, is an associate degree and certificate-granting institution that serves 70,000 students, with 12 main campuses throughout Connecticut along with additional satellite locations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
William (Terry) Brown
Associate Vice President for Strategic Operations & Partnership Development
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