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Stanford Health Care · 1 month ago

RLF- Specialty Pharmacy Service Representative

Palo Alto, CA

Part-time

Onsite

Entry Level

$33.22/hr - $37.39/hr

1+ years exp

Stanford Health Care is seeking a Specialty Pharmacy Service Representative to serve as a key point of contact for patients. This role involves managing prescription inquiries, coordinating refills, and ensuring medication adherence while providing exceptional customer service in a fast-paced environment.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Answer patient calls: Address questions about prescriptions, refills, insurance information, and other related topics

Medication Management: Ensure patients remain on track with medication regimen-outbound therapy/medication adherence checkups; secures refill prescriptions. Contacts clients to schedule deliveries, confirm address, inform them of any financial responsibility

Troubleshooting and resolving issues: Assisting with claim rejections, verifying insurance information, and helping with program eligibility

Data entry and record-keeping: Updating patient information, documenting calls, and maintaining records

Escalating complex issues: Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate

Providing customer service: Communicates with clients as needed regarding the fulfillment of prescription refills and refers any health-related concerns to a healthcare professional when required

Following company procedures: Adhering to established protocols and guidelines for handling calls and resolving issues

Maintaining confidentiality: Ensuring the privacy and security of patient information

Performs other duties and responsibilities as assigned

Qualification

Customer service experienceInsurance knowledgeMedical terminologyData entry skillsProblem-solving skillsRegulationsComputer skillsDiseasesInterpersonal communicationAdaptabilityOrganizational skills

Required

High school diploma or general education degree (GED)

One year minimum call center experience, or other related experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction

Experience in insurance, medical, or pharmacy environments is required

Ability to adapt to and deal with change and ambiguity

Ability to plan, organize, prioritize, work independently and meet deadlines

Ability to solve problems and identify solutions

Ability to speak and write effectively at a level appropriate for the job

Ability to work effectively with individuals at all levels of the organization

Ability to work in a fast-paced work environment

Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility

Knowledge of Medical terminology and abbreviations; and disease states

Strong interpersonal communication skills

Knowledge of computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Knowledge of Microsoft Outlook and Word

Knowledge of inflammatory diseases, infectious disease, and/or oncology

Company

Stanford Health Care

Glassdoor4.0

Stanford Health Care is a healthcare center that treats cancer, heart disease, brain disorders, and primary care issues.

Founded in 1885

Palo Alto, California, USA

10001+ employees

https://stanfordhealthcare.org

H1B Sponsorship

Stanford Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (102)

2024 (74)

2023 (82)

2022 (55)

2021 (54)

2020 (67)