Apply on Employer Site

Forrester · 1 day ago

Benefits Specialist

Cambridge, MA

Full-time

Hybrid

Mid Level

$51K/yr - $83K/yr

3+ years exp

Forrester is a company focused on solving critical business and technology problems. The Benefits Specialist will manage the day-to-day administration of North American Health & Wellness programs and provide guidance to employees regarding benefits and retirement plans.

AdviceConsultingPeer to Peer

Responsibilities

Administers US and Canadian benefits programs, including medical, dental, vision, life, disability, retirement, and supplemental offerings

Processes benefit enrollments, terminations, and qualifying life events in Workday and vendor systems, ensuring accurate and timely updates

Monitors eligibility file transmissions and partners with the EX (HR) tech team to identify and resolve discrepancies

Supports annual open enrollment activities, including testing, communication updates, and data validation

Monitors, processes, and tracks all vendor invoices to ensure timely submission, reconciliation, and payment

Supports absence management and time-off administration, including coordination with employees, managers, and vendors as needed

Supports administration of US 401(k) and Canadian RRSP programs

Partners with recordkeepers to investigate participant escalations, file errors, and payroll issues

Assists with annual compliance activities like ADP/ACP testing, audit requests, and 5500 preparations

Manages all required notices and employee-facing resources

Provides high-quality customer service for US and Canadian employees via the employee resource center system, email, phone, and virtual/in-person meetings

Facilitates new hire benefits orientation and presents retirement plan overviews

Maintains and updates intranet content, job aids, and benefits resources

Assists with compliance obligations including ACA, HIPAA, ERISA, retirement plan testing, and annual government filings

Supports internal and external audits across benefits and retirement programs

Runs recurring and ad hoc reports for benefits, retirement, and EX needs

Partners with carriers, retirement recordkeepers, brokers, and consultants on escalations, eligibility challenges, and operational issues

Manages open issues and service items to ensure timely resolution

Assists with wellbeing initiatives and benefit engagement campaigns throughout the year

Qualification

US benefits regulationsRetirement plan administrationWorkday experienceCanadian benefits knowledgeAnalytical skillsCustomer serviceMulti-taskingCommunicationOrganizational skills