Lum's Auto Center · 4 months ago
Customer Service Representative - Call Center
MCMINNVILLE, OR, USA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrLum's Auto Center is a community-oriented dealership seeking a BDC representative to join their service team. The role involves handling customer inquiries, coordinating appointments, and providing solutions to enhance customer satisfaction.
AutomotiveFinancial ServicesLocal Business
Responsibilities
Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Create and maintain record of daily problems and remedial actions taken, using call-center database
Leverage data and insights gathered by the call center to recommend and influence process improvements
Additional duties as assigned
Qualification
Required
Good written and verbal communication skills
Highly organized, with an ability to learn quickly
Proficient with Microsoft Office software and the internet
Professional and personable demeanor
Valid Driver's License with acceptable driving record
Ability to pass a criminal background check and pre-employment drug screen
Preferred
Prior customer service experience preferred
Benefits
Health insurance (Employer currently pays 90% of premium for employee-only base plan; family coverage available)
Dental insurance
Vision insurance
Supplemental insurance options available
401k (after one year of full-time work)
Employee Discounts
Paid Time Off/Holidays
Holiday Savings Plan
Employee Demo Program
Employer Donation Matching
Employee Referral Program
Paid Training Opportunities
Employee Assistance Program
Fun Work Environment
Company
Lum's Auto Center
Lum's Auto Center is a dealership that sells used and new cars and provides auto financing services.
Founded in 1969
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase