Urban Land Institute · 2 months ago
Director of Knowledge Sharing
Washington, DC, US
Full-time
Hybrid
Director/Executive
$107K/yr - $120K/yr
8+ years expThe Urban Land Institute (ULI) is a nonprofit organization focused on land use and real estate development. They are seeking a Director of Knowledge Sharing to lead their digital learning ecosystem and oversee the delivery of educational products and programs.
AssociationReal Estate
Responsibilities
Execute a comprehensive business strategy for ULI's online learning program with the goal of achieving revenue growth and mission impact
Manage the entire lifecycle of the eLearning product portfolio, from market research and ideation to launch, performance analysis, and retirement of courses
Manage the program's budget and P&L, forecasting revenue, managing expenses, and ensuring the program meets its financial targets
Lead a high-performing team of project, platform, and customer success managers. Foster a collaborative and innovative team culture
Manage the relationship with ULI’s Global Customer Service Operations team to ensure high-quality service delivery. Establish key metrics for customer service and own the continuous improvement process based on customer feedback
Collaborate with ULI's member leaders and member networks (District Councils, Product Councils), and key external partners to ensure alignment and support for the online learning strategy
Conduct or engage vendors to deliver market research and competitive and pricing analyses to identify new course opportunities, anticipate industry trends, and ensure ULI's offerings remain relevant and best-in-class
Manage the research, reevaluation, selection, and procurement process for core learning technologies and third-party services, including the Learning Management System (LMS), content authoring tools, assessment platforms, and external development vendors
Qualification
Required
8-10+ years of professional experience in product management, program management, or business line ownership, with a significant portion focused on online learning, adult education, professional development, or EdTech
Familiarity with commercial real estate and land use and/or one or more related fields (finance and investment, construction, architecture, urban planning and design) is a major plus
Proven experience leading and managing teams, including hiring, mentorship, and performance management
Strong financial acumen with prior experience managing a budget or P&L and an understanding of the business drivers for a successful product line
A demonstrated ability to develop and execute a product or business strategy that resulted in measurable growth
Data-driven decision-maker, comfortable using analytics (e.g., revenue, engagement, survey data) to inform strategy and measure success
Preferred
Familiarity with Thinkific and Articulate Rise360 preferred
Familiarity with NetFORUM, PowerBI, Smartsheet, and/or Zapier a plus
Benefits
Competitive benefits
Company
Urban Land Institute
The Urban Land Institute provides leadership in the responsible use of land and in creating and sustaining thriving communities worldwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Angela Cain
Global Chief Executive Officer
William Herbig
Executive Director, ULI Washington
Recent News
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2025-11-12
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