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Columbia University · 1 month ago

HR Client Services and Analytics Specialist

Manhattanville, NY

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

Columbia University is seeking an HR Client Services and Analytics Specialist to enhance HR service delivery and operational efficiency. The role involves managing client-facing HR systems, ensuring compliance, and utilizing data analytics to improve HR processes and client experiences.

EducationHigher EducationMedicalTrainingUniversities

Responsibilities

Administer the TalentLink client-facing experience, ensuring accurate data, appropriate permissions, and responsive user support

Lead job evaluation processes with HRBPs and departments to ensure alignment with policy and classification structures

Review job postings for accuracy, pay transparency, and compliance with compensation guidelines

Validate finalist submissions for alignment with posted qualifications and salary standards

Partner with the Talent Search Services team to support onboarding activities in PAC, ensuring accurate and timely entry of new hire information

Ensure compliance with pay transparency, compensation, and recruitment requirements, maintaining documentation and supporting corrective actions when needed

Serve as functional lead for the ER case-tracking system (e.g., Maxient), ensuring consistent entry, updates, categorization, and closure

Monitor data quality and strengthen documentation standards, workflow clarity, and reporting consistency

Partner with HRBPs to ensure accurate case management and timely data reporting

Maintain and update client service dashboards that track HRBP metrics, time-to-hire, salary exceptions, job evaluations, and ER case trends

Produce routine and ad hoc reports using PSFT Query, TalentLink, Maxient, and Excel

Analyze data to identify trends, opportunities for process improvement, and insights that inform HRBP strategy and client discussions

Develop visualizations and briefing materials to support HR leadership in data-driven decision-making

Partner with HRBPs on reorganizations, layoffs, policy interpretation, and employee relations activities

Draft and prepare communications, templates, and guidance materials for HRBPs and client departments

Provide meeting support, including note-taking, document preparation, agreement drafting, and coordination of approvals

Maintain HRBP resources, including templates, SOPs, and workflow documentation, ensuring consistency and accessibility

Support special initiatives assigned by the Executive Director, coordinating activities, developing materials, and tracking progress

Maintain compliance logs, audit documentation, and process review records

Prepare agendas, presentations, and materials for Client Services team meetings and HRBP forums

Collaborate with internal HR units (Compensation, HRIS, Total Rewards, Recruitment, etc.) to ensure aligned, efficient, and client-focused service delivery

Qualification

HR analyticsData interpretationTalentLinkExcel proficiencyMaxientPeopleSoft/PSFTData visualizationProcess improvementCuriosityCommunication skillsAttention to detailCollaboration

Required

Bachelor's degree and/or its equivalent in Human Resources, Business, Data Analytics, Public Administration, or a related field

Minimum of 3–5 years of HR experience in HR operations, HR systems, job evaluation, recruiting operations, or HR analytics

Strong analytical skills with the ability to interpret HR data, identify trends, and translate findings into actionable insights

Proficiency with Excel (pivot tables, lookups, charts) and experience working with dashboards, reports, and quantitative data

Experience using HR systems such as TalentLink, Maxient, PeopleSoft/PSFT, or similar platforms

Demonstrated attention to detail and ability to maintain accuracy while managing multiple priorities in a fast-paced environment

Proven ability to communicate clearly in writing and verbally, including preparing charts, summaries, and briefing materials for HR leadership and clients

Experience applying technology and emerging tools, including artificial intelligence (AI), to improve HR processes, reporting, and service delivery

Preferred

Experience supporting HRBPs or HR shared services in a decentralized or complex institutional environment (e.g., higher education, healthcare, or research)

Advanced Excel or data visualization experience, including dashboards or visual reports using tools such as Excel, Tableau, Power BI, or Google Looker

Familiarity with AI-based automation or analytics tools used to enhance HR efficiency, data accuracy, or decision-making

A solutions-oriented mindset with enthusiasm for process improvement, innovation, and continuous learning in HR operations