Evoraa Healthcare · 1 month ago
Admissions Coordinator II
Brentwood, TN
Full-time
Onsite
Entry, Mid Level
2+ years expEvoraa Healthcare is a company focused on providing support in the admissions process for mental health and addiction services. The Admissions Coordinator II plays a crucial role in guiding clients through this process, managing complex cases, and ensuring high-quality service while meeting admissions goals.
Government Administration
Responsibilities
Provides consultative support for admission inquiries, including pre-admissions assessment and answering pre-admissions/general questions from potential clients or their referral sources
Facilitates effective telephone presentations to prospective clients, clearly communicating program schedule, treatment and therapeutic modalities, services offered, benefits of said services and modalities as it pertains to the client’s needs, the type of professionals on staff, amenities etc
Assists with client retention by supporting current clients as requested
Researches and expands knowledge of Mental Health and Addiction and treatment programs and facilities to provide relevant and useful information to prospective clients
Follows all applicable policies and procedures for Admissions Center
Executes strategies for consistently meeting or exceeding all performance goals
Builds trust with clients and families by providing clear, empathetic communication and guiding them through the admissions journey
Demonstrates proficiency in handling objections, nurturing leads, and converting inquiries into admissions with consistency
Initiates Verification of Benefits, and discusses insurance coverage, potential out-of-pocket costs or self pay options with potential clients or the Financially Responsible Party
Manages higher call and case volumes while maintaining accuracy and responsiveness
Works with external business development referrals ensuring a professional relationship and an open line of communication between business development and outside referral sources.( With appropriate leadership approval)
Maintains accurate, timely data entry in CRM and call-tracking systems to support reporting and performance monitoring
Adjusts effectively to shifting priorities, client needs, and departmental changes
Mentors and support Admissions Coordinator I team members
Independently conduct pre-assessments and facilitate the admissions process
Achieves and maintains a minimum of 18 admissions per month
Handles complex cases with minimal supervision, identifying barriers to admission and finding effective solutions
Tracks and report personal KPIs, including admissions, conversions, and call quality
Provides appropriate outbound referrals based on presenting issues to established referral sources or other behavioral healthcare providers
Contributes feedback to leadership on process improvements
Supports team admissions and achievement of department and company assigned census goals
Ensures compliance with all documentation, regulatory, and company standards
Other duties as assigned
This is a salaried position. As you will have scheduled in office hours, we at Evoraa are dedicated to our clients and understand that Mental Health and Addiction does not sleep. There will be times where potentially before or after-hours follow-up cases will be necessary
Qualification
Required
High school diploma or GED required
2–4 years of admissions, call center, or related sales/customer service experience
Ability to work a flexible schedule to meet the demands of the business; this includes evenings, weekends, and holidays
Proven track record of meeting/exceeding admissions or sales targets
Strong objection-handling and problem-solving skills
Ability to manage a high-volume pipeline while maintaining accuracy
Proficient with call-tracking systems
Leadership potential and ability to mentor junior staff
Knowledge of managed care and insurance relating to mental health benefits
Knowledge of navigating CRM and EMR systems
Strong understanding of various Mental Health diagnoses and Addiction, commonly abused substances and their classification, and dual diagnosis
Company
Evoraa Healthcare
Evoraa Healthcare utilizes a highly skilled group to perform administrative, clinical, and compliance management for treatment centers in the southeast.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase