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AriensCo · 2 days ago

Technical Support Specialist-Outdoor Power Equipment

Brillion, WI

Full-time

Onsite

Senior Level

5+ years exp

AriensCo is a global leader in outdoor power equipment, seeking a passionate Technical Support Specialist to join their Customer Service Team. In this role, you will provide expert technical support throughout the product life cycle, ensuring service needs are met efficiently for both customers and dealers.

Home and GardenLandscapingMachinery ManufacturingManufacturing

No H1B

Responsibilities

Act as subject matter expert to diagnose and resolve in-depth technical issues via telephone, email, and other technologies that can include but not limited to the following: electrical systems, four-cycle engine, hydraulic systems, mechanical systems, and transaxle drive systems

Conduct product research of internal data including warranty, recorded customer service interactions, field team feedback to be shared with internal groups

Review and process warranty claims submitted by dealer network

Provide support as a subject matter expert to customer support representatives and other staff

Create internal and external resources for aftersales product support

Participate and/or lead special projects as product service expert related to new product development, service assessments, and product research as requested

Qualification

Technical SupportOutdoor Power EquipmentCustomer ServiceMicrosoft OfficeDynamic 365Problem-SolvingDocumentation SkillsTeam Collaboration

Required

A minimum of 5 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products

Experience and/or training in a customer service environment

Ability to skillfully document and organize interactions, meeting notes, issues, etc. using computer software such as Microsoft Office, Dynamic 365, and more

Demonstrated proficiency in Microsoft Office products, such as Excel, PowerPoint etc

Able and willing to obtain Ariens Academy and other technical training certifications

Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future