Intercom · 1 day ago
Senior Solutions Architect
San Francisco, CA
Full-time
Hybrid
Senior Level
$207K/yr - $247K/yr
6+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As a Senior Solutions Architect, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
Lead technical discovery sessions, assess customer requirements and design scalable solutions
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
Develop technical content, including documentation, integration guides, and knowledge-sharing resources
Qualification
Required
6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
Strong technical expertise in APIs, integrations, and automation frameworks
Proficiency in REST APIs, JavaScript, HTML and CSS
Deep understanding of AI-driven automation, LLMs, and customer support technologies
Experience with security reviews, compliance requirements, and enterprise IT environments
Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
A problem-solver who thrives in fast-paced environments and can manage multiple projects
Passionate about customer success, with a track record of helping businesses adopt and scale new technologies
Preferred
Experience with Intercom or similar customer support platforms is a plus
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase