West Elm · 2 days ago
Manager, Product Operations – West Elm
New York, NY
Full-time
Onsite
Mid, Senior Level
$100K/yr - $110K/yr
6+ years expWest Elm is a premier specialty retailer of high-quality products for the kitchen and home. The Manager of Product Operations leads the team responsible for SKU setup and data integrity, ensuring seamless omnichannel product launches while driving continuous optimization and operational excellence.
FurnitureHome Decor
No H1B
Responsibilities
Lead, coach, and develop a team of Item Operations associates, providing clear prioritization, structured onboarding, regular training, and ongoing feedback to support strong performance and autonomy
Oversee accurate and timely SKU creation, maintenance, and item data governance across all core systems (MCP, RMS, MDM, PIM, Airtable, etc.)
Ensure flawless seasonal launch execution by validating item readiness, troubleshooting errors, and enforcing process adherence to reduce customer friction
Manage and optimize data integrity through SKU setup audits, data scrubs, logic improvements, and proactive root-cause analysis
Act as a primary liaison for SKU creation and maintenance with Merchandising, Planning, Product Development, Tech, Production, Site Ops, Customer Service, and Drop Ship partners to communicate priorities, align on timelines, and resolve issues quickly
Drive process improvement and automation by identifying workflow gaps, building new audit logic, improving SKU roll-up and bundle setup, and championing system adoption and standardization
Lead PIM implementation for West Elm brand by representing business needs, shaping system requirements, and influencing future business processes that improve item creation, data governance, and operational scalability
Ensure complete, accurate, customer-facing product data, including descriptions, flags, attributes, pricing, costing, fulfillment details, and delivery information, to build customer confidence and reduce returns
Support all selling channels by enabling accurate data setup, streamlined timelines, and consistent cross-functional visibility
Monitor, escalate, and resolve customer callouts in partnership with Customer Service and cross-functional teams, implementing long-term solutions to prevent repeat issues
Qualification
Required
6+ years of experience in eCommerce, Supply Chain, Planning, Merchandising, or other retail operations roles
At least 2 years of people management experience with a strong track record of coaching and developing talent
Strong proficiency with merchandising systems, data governance, and SKU/PIP processes
Advanced analytical skills with experience in Excel, Qlik Sense, Airtable, and large data sets
Excellent communication skills; able to distill information clearly, influence partners, and ensure alignment across teams
Strong operational mindset with proven ability to deliver results, streamline processes, and lead through change
Demonstrated ownership mentality, attention to detail, and ability to balance urgent operational needs with long-term strategy
This role requires being onsite in the Dumbo Brooklyn office
Benefits
A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series
Company
West Elm
West Elm is an upscale retail store that features contemporary furniture designs and other housewares.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alex Bellos
President
Recent News
Home Textiles Today
2025-11-20
Company data provided by crunchbase