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Amalgamated Bank · 2 days ago

IT Service Delivery Manager

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $150K/yr

8+ years exp

Amalgamated Bank is seeking an IT Service Delivery Manager to manage key IT initiatives and oversee the service delivery budget and metrics. The role involves managing service delivery operations, communicating with stakeholders, and ensuring projects are completed within financial constraints.

Banking

Responsibilities

Manage end-to-end service delivery operations to ensure they are executed effectively and efficiently

Regularly communicate with business stakeholders to understand their needs, keep them informed on progress, and address any concerns or issues

Oversee the service delivery budget, ensuring projects and services are delivered within financial constraints

Define and track key performance indicators (KPIs) and service level agreements (SLAs) to monitor service quality

Serve as an escalation point for service-related problems and work with internal teams to resolve them in a timely and effective manner

Oversee non-enterprise projects from start to finish, tracking progress, managing resources, and resolving any problems in accordance with enterprise defined PMO framework

Provide support to IT technical staff for small project initiatives to ensure appropriate artifact management is created and retained

Attend key project meetings (where necessary) to better understand project status and take meeting minutes

Collect, analyze, and summarize project information and trends as needed create project status reports

Assist with the planning of initiatives as part of the bank’s annual budget and prioritization process

Other duties as needed or assigned by Manager

Qualification

IT project managementSoftware development lifecycleProject management methodologiesITIL certificationCloud migrationAI technologiesMS Office proficiencyPlanning skillsCommunication skills

Required

Bachelor's degree or equivalent experience

Minimum eight (8) years managing IT projects preferably withing financial serves

Thorough understanding of project management methodologies, processes, and deliverables

Thorough understanding of the software development lifecycle (SDLC)

Excellent written and verbal communication skills

Excellent planning skills with attention to detail

Proficient with the MS Office suite of tools (Excel, PowerPoint, Word)

Preferred

ITIL certification preferred

Experience with emerging technologies such as cloud migration and AI is a plus

Company

Amalgamated Bank

For over a century, Amalgamated Bank has been America’s Socially Responsible bank supporting thousands of people, organizations, causes and businesses.

Founded in 1923

New York, New York, USA

201-500 employees