ServiceNow · 1 month ago
Sr. Advisory Solution Consultant - CRM (Energy & Utilities)
United States
Full-time
Remote
Senior Level
7+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Advisory Solution Consultant will act as a trusted technical advisor specializing in the Energy & Utilities industry, leading technical sales strategies for ServiceNow's CRM product portfolio and collaborating with account teams to deliver tailored solutions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Partner with AEs to build pipeline, qualify opportunities, and execute presales motions across regulated E&U accounts
Create and present tailored CRM product demonstrations, both scripted and ad-hoc, using customer-relevant scenarios
Lead discovery engagements to uncover operational inefficiencies across call centers, mobile field operations, and customer service departments
Align CRM use cases to utility industry trends: energy transition, workforce transformation, regulatory compliance, grid reliability, DER integration, and customer experience modernization
Articulate value propositions around ServiceNow’s single platform approach, data model, and AI/automation capabilities
Contribute industry insights and thought leadership to deal strategy, RFPs, and executive presentations
Qualification
Required
7+ years in presales, solution consulting, or technical sales roles within enterprise software
Experience with CRM, FSM, or CX platforms (e.g., Salesforce, Oracle, SAP, Microsoft, ServiceNow, IFS)
Deep understanding of the Energy & Utilities sector, including operational workflows and business models (e.g., field services, outage management, asset maintenance, T&D operations, call center modernization)
Proven ability to influence technical decisions and win strategic deals by articulating business value
Confidence in facilitating discovery workshops, whiteboarding, and technical storytelling
Experience navigating large matrixed utility orgs and working cross-functionally with AE, SE, and delivery partners
Preferred
Hands-on experience with ServiceNow's CSM, FSM, or SOM applications
Familiarity with utility-specific use cases: customer outage reporting, field work dispatch, B2B service portals, metering disputes, SOM/CPQ integrations with CIS/OMS systems
Industry certifications or exposure to frameworks like ITIL, SAFe, FERC/NERC, ISO55000
Experience presenting to VP and C-level audiences (Operations, Customer Service, CIO, Field Services)
Ability to explain both business and technical topics clearly to a wide range of stakeholders
Bachelor's degree or equivalent experience
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase