Western Computer · 1 month ago
CE Practice Manager
United States
Full-time
Remote
Director/Executive
$150K/yr - $170K/yr
8+ years expWestern Computer is a Microsoft Solution Partner recognized for its expertise in transforming and growing businesses since 1987. The CE & Power Platform Practice Manager will ensure successful project delivery, maintain high employee engagement, and contribute to the growth of the practice while upholding customer satisfaction standards.
Consumer ElectronicsLogisticsRoboticsSoftwareTransportation
Responsibilities
Partner with the Practice Director to identify and drive strategic initiatives that improve delivery efficiency, profitability, and client satisfaction
As we focus on growth in CE, Power, and Integrations, we will be filling the Director role. There will be an interim period prior to the Director being added to the team
Collaborate with senior leaders to define and design the future state of the CE and Power teams, ensuring alignment with Microsoft’s strategic initiatives
Monitor and react to KPIs to ensure customer satisfaction, employee engagement, and overall practice health
Contribute to the creation and achievement of annual OKRs for the practice
Collaborate across practices to ensure consistent delivery methodology and alignment with company goals
Uphold the gold standard of customer satisfaction across assigned projects
Partner with Solution Architects and Project Managers to ensure timely, high-quality project delivery aligned with client expectations
Monitor active projects to identify risks, proactively addressing potential delivery or resource challenges
Assist in resolving project escalations by developing “get-to-green” recovery plans, negotiating financial adjustments when needed, and rebuilding client trust and confidence
Develop and maintain strong relationships with clients to ensure consistent communication and satisfaction
Support the management of escalated client issues and ensure resolution aligns with Western’s delivery standards
Champion the client experience by gathering feedback and driving continuous improvement across delivery teams
Lead and coach assigned team members including Project Managers, Consultants, and Solution Architects
Oversee team performance and engagement through consistent feedback, performance discussions, and career path planning
Manage employee satisfaction issues promptly and effectively, fostering an environment of trust and accountability
Evaluate team skillsets to identify training opportunities, capacity needs, and potential expansion areas
Contribute to the enhancement of delivery processes and methodologies to drive standardization, efficiency, and quality across projects
Collaborate with peers to identify gaps and implement best practices that strengthen delivery consistency
Promote knowledge sharing and encourage cross-team collaboration within the practice
Provide presales support by assisting with scoping, estimating, and reviewing Statements of Work (SOWs)
Collaborate with Sales and Solution Architects to ensure proposals reflect achievable project plans and align with client needs
Engage with prospects as a subject matter expert, articulating the CE & Power solutions, project approach, and value proposition with confidence
Understand when integrations will need custom development tools and determine feasibility
Understand integration trends and customer needs and work with the team to create scalable solutions to deliver results in an efficient way
Qualification
Required
8+ years of experience leading or delivering Microsoft Dynamics 365 CE (CRM) and Power Platform implementations
Proven experience in practice management, people management, project management, or consulting leadership within a professional services environment
Experience with Celigo, Dual Write, and Power Automate or other integration and automation tools
Strong leadership and interpersonal skills with the ability to mentor, motivate, and develop high-performing teams
Excellent communication, presentation, and negotiation abilities
Skilled in conflict resolution and driving results through collaboration
Deep understanding of project management methodologies and change management principles
Passion for delivering innovative CE & Power solutions that drive measurable business value for clients
Preferred
Experience in CE sales is a plus
Benefits
Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.
Company
Western Computer
Western Computer is a computer software company that provides supply chain management services.
51-200 employees
H1B Sponsorship
Western Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2023-07-12Acquired
Leadership Team
Kristen Sage
Chief Executive Officer
Recent News
2025-09-02
2025-04-26
Company data provided by crunchbase