Destination by Hyatt · 1 day ago
Director of Banquet Operations
Isle of Palms, SC
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expDestination by Hyatt is a hospitality company, and they are seeking a Director of Banquet Operations to oversee the event services and banquet operations at Wild Dunes Resort. The role involves managing daily operations, collaborating with various departments, and ensuring exceptional guest service and satisfaction in a large event space.
TourismTravel
Responsibilities
Directs and leads the Event Services (Banquets), Event Services Set-Up, and Event Services (Banquet) Beverage departments, working closely with Events Management (Catering and Convention Services) and other Hotel Operations departments
Coach and motivate employees in achieving exceptional guest service results and department engagement
Responsible for leading and developing direct reports, Managers, Assistant managers, and Supervisors
Ability to quickly understand and respond to complex business matters
Ability to impact and achieve Meeting Planner satisfaction scores
Ensure proactive communication and client changes are executed appropriately by reviewing Banquet Event Orders daily
Responsible for the appropriate and timely setup of all functions and meetings while maintaining standards of food, and beverage, and meeting specifications
Responsible for proactively reviewing staffing and equipment needs
Responsible for coordinating and executing all events with Culinary, Stewarding, Catering/Convention Services, Event Services, Set-Up Floor, and Beverage
Responsible for developing innovative and creative décor for the Banquet function space
Responsible for short and long-term banquet functions in the front and back of the house
Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training, development, promotion, and continuous reinforcement
Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions
Performing daily walk-throughs in the banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Ability to develop ideas for special events and holiday functions
Qualification
Required
3-5 years in F&B and/or Event Operations Management leadership role
Full-Time Management Position that requires full flexibility, including the ability to work weekends and holidays, and a varied schedule
A true desire to understand and anticipate the needs of others in a fast-paced environment
Refined verbal and written communication skills
Must be proficient in general computer knowledge
Candidates should be extremely creative, innovative, detail-oriented, and organized
Hotel or equivalent experience and a thorough understanding of all levels of banquet service
Preferred
Banquet experience preferred
Company
Destination by Hyatt
Purposefully crafted for discovery—of place, of people and of self —Destination by Hyatt embodies the true spirit of each locale by engaging guests with each other and local culture in immersive, genuine ways.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase