Compass Group USA · 2 months ago
DATA SCIENCE & AI MANAGER- (CHARLOTTE, HYBRID)
Charlotte, NC
Full-time
Hybrid
Senior Level
6+ years expCompass Group USA's Healthcare Digital division is focused on redefining healthcare hospitality through intelligent technology and human-centered design. They are seeking a Data Science & AI Manager to lead the development of AI systems and enhance operational intelligence to improve patient experiences and associate operations.
AdviceFood and BeverageHospitalityProfessional Services
Responsibilities
Lead the strategy, architecture, and implementation of agentic AI systems for Healthcare Digital
Design and manage MCP servers that provide structured, secure tool access for AI agents across platforms including meal ordering, food production, and EVS task management
Build multi-agent systems with clear roles—e.g., planning agents, QA agents, data-retrieval agents, and operational copilots—that collaborate to support healthcare workflows
Develop governance and routing layers that enable AI agents to safely execute tasks, call tools, generate recommendations, and interact with structured operational data
Integrate agent-driven capabilities into Healthcare Digital’s platforms:
Patient Meal Ordering: agentic nutrition checks, dietary rule enforcement, personalized recommendations
Food Production: prep-planning agents, demand forecasting agents, and waste-reduction optimization loops
EVS Task Management: task-ranking agents, routing agents, and real-time environmental monitoring copilots
Build AI copilots for associates and managers that support decision-making, reduce administrative load, and automate repetitive tasks
Ensure AI agents interact seamlessly with UI workflows, APIs, product logic, and underlying data systems
Build and deploy predictive models that feed agent decision-making, including:
Meal demand forecasting
EVS task prediction and prioritization
Labor and staffing optimization
Anomaly detection for operational issues
Integrate model outputs with MCP-based agents to create closed-loop automation—agents that both detect and act, not just analyze
Translate findings into usable insights, dashboards, and operational recommendations for field teams
Coach and mentor a team of data scientists, ML engineers, and AI engineers focused on agent development and MCP integration
Partner with Healthcare Leadership (Culinary, EVS, Clinical Nutrition, Operations) to drive AI adoption and prioritize high-value opportunities
Collaborate with Compass Digital, IT, and enterprise AI teams to align on architecture, security, and platform standards
Communicate complex AI and agent-based system concepts to non-technical stakeholders in clear, practical language
Ensure all AI and agent systems adhere to Compass Group’s governance frameworks, including privacy, compliance, and HIPAA
Establish monitoring, auditability, and retraining workflows for both models and agents
Implement agent safety controls, including sandboxed tool access, role-based permissions, and fallbacks for critical tasks
Qualification
Required
Bachelor's degree in a relevant field or equivalent professional experience
6+ years of experience in data science, AI engineering, or applied ML, including 2+ years of team leadership or technical management
Hands-on experience building agentic AI systems, including: Multi-agent workflows, Tool-using agents, Planning/monitoring agents
Strong experience with MCP servers or similar agent integration frameworks (e.g., LangChain tools, AutoGen, OpenAI tool calling)
Proficiency in Python, SQL, ML frameworks (PyTorch, TensorFlow, scikit-learn)
Experience with cloud data and compute platforms (Azure, Databricks, AWS, or GCP)
Strong understanding of LLMs, RAG pipelines, structured tool protocols, and knowledge graph integration
Excellent communication, stakeholder partnership, and product-oriented thinking
Preferred
Experience with healthcare, foodservice, hospitality, or operational environments
Familiarity with IoT data streams, workforce management systems, or real-time task operations
Background in optimization, reinforcement learning, or continuous planning agents
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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