Trimble Inc. · 1 day ago
Senior Customer Success Manager, Major Accounts
Lake Oswego, OR
Full-time
Onsite
Mid, Senior Level
$106K/yr - $143K/yr
4+ years expTrimble Inc. is focused on delivering innovative solutions in the construction sector. They are seeking a Senior Customer Success Manager for Major Accounts to empower customer success, drive adoption of SaaS solutions, and ensure high levels of customer engagement and satisfaction.
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Responsibilities
Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful
Develop and demonstrate a strong working knowledge of Trimble’s Construction solutions and communicate the value of our products to our customers
Build and document deep understanding of your customers and their business needs, goals, and challenges
Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning
Own and maintain account success plans in collaboration with customer, including product utilization / rollout strategy
Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats
Grow and expand customer product adoption and revenue
Identify risk as well as growth/expansion opportunities
Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors
Qualification
Required
Must have 4+ years of Customer Success or account management experience in a SaaS company - ideally in ERP, construction, or related applications
Experience developing strategies and success plans on assigned accounts to fully realize value of technology solutions
Emotional intelligence - actively listen & understand root cause of issues and how to identify solutions that meet the customer's needs
Executive presence - build positive relationships with decision makers, executive sponsors and end users
Ability to work cross-functionally to represent the Voice of the Customer
Exceptional communication and presentation skills (both written and verbal)
Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment
Be innovative, persuasive, creative, and have a genuine curiosity in the customer's business Goal and results-oriented, optimistic, embraces change and leads with a growth mindset
Preferred
Proficiency in Salesforce and G-Suite highly preferred
Benefits
Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan
Company
Trimble Inc.
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done.
10001+ employees
H1B Sponsorship
Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (61)
2023 (43)
2022 (52)
2021 (51)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
Bank of America
2022-12-30Post Ipo Debt· $1B
2002-01-15Post Ipo Equity· $19.2M
1990-07-27IPO
Leadership Team
Robert Painter
Chief Executive Officer
Phillip Sawarynski
Chief Financial Officer
Recent News
2026-01-06
2026-01-06
Business Insider
2025-12-25
Company data provided by crunchbase