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Coury Hospitality · 1 month ago

Finance Systems and Support Analyst - Corporate Office

Coury Hospitality Corporate, 1785 State Hwy 26, Suite 150, Grapevine, Texas, United States of America

Full-time

Hybrid

New Grad, Entry Level

Coury Hospitality is a company specializing in lifestyle boutique hotels and restaurants. They are seeking a Finance Systems and Support Analyst to provide technical support, manage helpdesk tickets, and ensure smooth operations of financial systems across the organization.

Hospitality

Responsibilities

Serve as the primary point of contact for finance system questions, troubleshooting, and issue resolution

Manage, prioritize, and resolve helpdesk tickets for Accounting and ERP systems

Maintain an organized ticket queue and ensure timely follow-up

Identify recurring issues and escalate patterns that may require process or system adjustments

Support daily operations of enterprise financial systems and their integrations

Perform system configurations, routine maintenance, and data integrity checks

Execute defined tasks related to system changes and integrations

Assist with user setup, permissions, and system access requests

Support integrations between finance systems and connected upstream and downstream platforms such as procurement, AP, payroll, and labor management

Validate data, troubleshoot discrepancies, and monitor information flows

Document integration behaviors, mappings, and support procedures

Create and maintain clear, approachable documentation for processes, policies, workflows, and system usage

Write materials that are accessible to users with varying experience and a wide range of technical skills

Participate in process documentation and optimization initiatives to support efficiency and consistency

Execute the operational components of projects, including system updates, integrations, testing, and rollouts, based on tasks scoped by the department

Ensure all assigned tasks are completed accurately and on time

Support the seamless transition of system changes and process updates into daily operations

Engage in hands-on learning across financial systems, integrations, and data structures

Work within a flexible mentorship environment that encourages exploration and proactive problem-solving

Contribute to a collaborative team culture that values curiosity, creativity, and continuous improvement

Qualification

Advanced ExcelAnalytical problem-solvingHospitality industry experienceApplication supportSystem administrationCuriosityWritten communicationOrganizational skillsSelf-learning

Required

Comfort with complex math, logic, and data— you don't need to be an accountant, but analytical thinking and quantitative reasoning are essential

Advanced Excel skills (formulas, pivot tables, lookups, macros/scripts), plus demonstrated curiosity and capacity to self-learn new skills as needed

Ability to thrive on analytical problem-solving while reliably completing repetitive or structured tasks

Strong organizational skills to maintain structure and follow-up across multiple helpdesk requests

Excellent written communication skills, with the ability to create clear, accessible technical documentation for users with varying levels of experience

Preferred

Hospitality industry experience is strongly preferred

Prior experience with hospitality, financial, or operational systems is helpful

Experience in application support, helpdesk, or system administration is a plus

Benefits

Role designed for growth, hands-on learning, and skill development.

Exposure to enterprise financial systems, integrations, and data architecture.

Opportunity to improve processes and operational workflows across multiple properties.

Collaborative team culture that values curiosity, creativity, and continuous improvement.

A career pathway that’s especially well-suited for candidates with hotel operations backgrounds who want to expand into technical systems and corporate support.

Competitive benefits and opportunities for advancement.