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WTW · 1 day ago

Incident/Crisis Management Lead

United States

Full-time

Remote

Mid, Senior Level

$82K/yr - $92K/yr

3+ years exp

WTW is an organization committed to inclusivity and diversity in the workplace. They are seeking an Incident/Crisis Management Lead to enhance the crisis event management response structure and coordinate large-scale disruption events to maintain operational resilience and effective incident response.

ConsultingInformation TechnologyInsuranceMedicalService Industry

No H1B

Responsibilities

Support the development of a global crisis response framework, including governance, roles and responsibilities, escalation protocols, and decision-making structures

Design and implement training programs and scenario testing capabilities to ensure organizational crisis readiness

Partner with global business and technology stakeholders to embed the framework across all regions and functions

Manage and facilitate business response to major disruption events (e.g., global technology outages, cyber-attacks, geopolitical issues etc)

Coordinate cross-functional response teams during crises, ensuring timely communication, resolution, and post-incident reviews

Support the Enterprise Head of Operational Resilience with Executive engagement and communications during incidents

Maintain and continuously improve global incident / crisis response playbooks and escalation procedures

Act as a trusted advisor to senior leadership during crisis events, providing clear, concise, and actionable updates

Build strong relationships across business units, technology, supplier and information security teams to ensure alignment and readiness

Participate in industry forums and coordinate internal projects related to industry level scenario testing

Develop and deliver executive-level reporting and insights on crisis trends, lessons learned, and risk mitigation strategies

Provide support to ensure emergency notification and out of band tooling and data remains accurate and that users are trained and provided with reporting on test outcomes

Partner with internal teams and stakeholder groups to monitor global risk landscape and emerging threats to proactively adjust crisis response capabilities

Lead business related post-incident reviews and root cause analyses to drive continuous improvement

Ensure compliance with regulatory requirements and industry best practices related to crisis management and operational resilience

Qualification

Crisis ManagementOperational ResilienceStakeholder EngagementRegulatory ComplianceCrisis Response FrameworkCommunication SkillsTeam CoordinationTraining DevelopmentPost-Incident ReviewsRoot Cause AnalysisExecutive ReportingIndustry KnowledgeCalm Under PressurePresentation Skills

Required

Deep understanding of global operational resilience related regulatory requirements including FCA, EU (DORA), FFIEC and CBI

3-5+ years of experience in crisis management / incident response in a global organization

Proven track record of leading and facilitating global crisis events across multiple time zones and business units

Exceptional communication and stakeholder engagement skills, with the ability to influence at all levels

Ability to remain calm and decisive under pressure, with 24/7/365 availability

Strong written and verbal communication and presentation skills

Preferred

Certifications such as CBCP, MBCI, DRI or equivalent a plus

Experience in financial services required; insurance sector experience is a strong plus

Benefits

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.