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JX Truck Center · 1 month ago

Warranty Analyst

Bolingbrook, IL

Full-time

Onsite

Entry Level

2+ years exp

JX Truck Center is a provider in the diesel industry, seeking a Warranty Analyst to assist with warranty claims processing. The role involves maintaining communication with suppliers, managing claims efficiently, and continuously improving knowledge on warranty policies and best practices.

CommercialFinanceLeasingRentalTransportation

Responsibilities

Process warranty claims for multiple locations, ensuring each claim is handled promptly and accurately to meet our obligations to customers and suppliers

Reconcile warranty financial schedules, maintaining accurate records to fulfill our financial responsibilities

Answer warranty-related questions, providing clear and helpful information to customers and staff, thereby enhancing their overall experience

Coordinate the processing of dealer-sponsored warranty claims for assigned fleets, ensuring a smooth and efficient process that meets customer expectations

Stay informed about warranty policies and best practices, continuously improving knowledge and skills to better serve our locations and customers

Seek innovative solutions to streamline the processing of warranty claims, enhancing efficiency and effectiveness across multiple locations

Travel to locations as needed, managing resources responsibly to provide necessary support and ensure the consistent application of warranty processes and policies

Qualification

Warranty claims processingTechnical knowledgeAnalytical skillsCustomer serviceTransportation industryComputer skillsWritten communicationVerbal communicationOrganizational skillsAttention to detailIndependent work