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National Life Group · 1 day ago

Claims Specialist Training Program - Starting Summer 2026

Addison, TX

Full-time

Onsite

Entry Level

$54K/yr - $79K/yr

2+ years exp

National Life Group is one of America’s fastest-growing insurance companies, committed to providing families with stability and peace of mind. The Claims Specialist Training Program offers an opportunity to learn how to review, analyze, and process claims accurately while supporting the company's mission of customer care and financial strength.

Health CareInsuranceLife Insurance

Responsibilities

Review and verify claim submissions for completeness, accuracy, and required documentation

Analyze claim information under supervision to determine eligibility and appropriate next steps

Document case details thoroughly and accurately in claims systems to ensure timely processing and benefit payment

Communicate with claimants, beneficiaries, agents, and internal partners by phone, email, or mail to gather information and provide updates

Resolve routine claims-related questions using sound judgment and established guidelines

Manage a caseload of claims appropriate to training level, ensuring effective organization and timely follow-up

Participate in ongoing training to learn claims processes, tools, and systems, while building insurance product knowledge

Stay current with company policies, regulatory requirements, and industry best practices

Commit to professional development by engaging in industry learning opportunities and working toward relevant designations

Qualification

Claims processingBachelor’s degreeFinancial experienceEffective communicationCustomer focusAttention to detailCritical thinkingConflict resolution

Required

Action-Oriented: Actively navigate ambiguity and challenges, handle tough situations, and maintain a can-do attitude

Courage: Tackle tough assignments, face difficult issues, and challenge the status quo

Customer Focus: Find reward in helping people and providing excellent service

Decision Making: Make sense of complex information, critically evaluate, and create solutions

Resiliency: Adapt quickly to new information and processes, and bounce back from setbacks

Effective Communication/Interpersonal Savvy: Clearly convey messages verbally and in writing, demonstrating strong listening skills

Situational Adaptability: Flexibly adapt to people and situations, using appropriate empathy

Attention to detail, conflict resolution, business writing, and critical thinking

Preferred

Bachelor's degree preferred or 2 years of relevant financial and/or industry experience

Benefits

Your benefits start day one and are flexible and customizable to your and your family’s specific needs.

Medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)

National Life’s discretionary annual incentive programs