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The SYGMA Network · 1 day ago

Manager, Customer Service - SYGMA - US

Columbus, OH

Full-time

Onsite

Mid, Senior Level

4+ years exp

The SYGMA Network is a company focused on customer satisfaction, and they are seeking a Manager for their Customer Service department. This role involves directing customer service activities, supervising office personnel, and ensuring efficient processing of customer orders.

Food TrucksLogisticsRestaurantsTransportation

Responsibilities

Responsible for recruiting, training and development of office personnel

Coordinates planning and assignment of work for the most effective use of personnel

Ensures prompt and efficient processing of customer orders and correspondence

Ensures that the administrative cycle (customer service, benefits, and payroll) is completed in a thorough, accurate and timely manner

Processes, prints, reviews, and files all daily reports

Is thoroughly familiar with and maintains current information on product information, particularly promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversion and test items

Communicates well with purchasing, Customer Service Representative (CSRs), customers, and center management in order to stay abreast of product issues and to ensure the timely dissemination of this information to all concerned

Keeps expenses within plan. Keeps accurate files on all aspects of the budget

Plans ahead and works within guidelines

Informs other departments of customer complaints or problems. Follows up on resolving these problems, ensuring customer satisfaction

Ensures all new hire processing, employee changes, and payroll is complete and accurate for the department

Provides administrative assistance to the General Manager

Other duties as assigned by Management

Periodically attend customer franchisee meetings