CDK Global · 3 days ago
Director of Product Management, Shared Services
Portland, OR
Full-time
Onsite
Director/Executive
$180K/yr - $215K/yr
10+ years expCDK Global is a leading provider of cloud-based software to dealerships and OEMs in the automotive industry. As the Director of Product Management for Shared Services, you will lead the vision and roadmap for foundational platforms, driving innovation and customer-centric strategies to enhance the enterprise SaaS ecosystem.
Computer Software
Responsibilities
Develop a visionary roadmap that is a customer-centric strategy, ensuring alignment with CDK’s long-term goals and shared services priorities
Own the full lifecycle from concept through end-of-life, including incubation of new initiatives, successful launches, and adoption strategies that drive measurable business outcomes
Leverage deep insights into identity management, data platforms, and platform-level AI trends to anticipate customer needs and position CDK as an industry leader
Establish clear decision frameworks, ensuring scalability and seamless integration across CDK’s ecosystem
Champion user experience optimization by embedding research findings into product enhancements, driving adoption and improving NPS scores
Set ambitious yet achievable Objects and Key Results (OKRs) tied to adoption, time-to-value, and customer satisfaction, and communicate progress transparently to stakeholders
Create structured feedback loops with customers and internal teams to prioritize features that deliver measurable impact and accelerate onboarding
Represent CDK’s platform vision and shared services strategy externally, reinforcing our leadership in enterprise SaaS and automotive retail technology
Implement best-in-class frameworks (e.g., Pragmatic Institute) and agile practices to streamline processes, improve collaboration, and enhance team performance
Qualification
Required
Bachelor's degree in Computer Science, Business, Engineering or equivalent industry experience
10+ years of Product Management and/or equivalent experience in Enterprise SaaS, full lifecycle management. Experience in managing larger teams
Experience in Agile software/DevOps methodologies & working with globally distributed teams
Excellent critical thinking skills; ability to make decision in dynamic environment
Excellent written & verbal communication skills. Experience in presenting at senior level customers & internal stakeholders
Ability to listen & consider the points of view of others, collaborate, build consensus cross-functionally
Financial acumen to support the development of business cases/monetization options
Highly motivated ‘go-getter' driven to achieve business results with the ability to remain positive & focused on delivering customer outcomes
Experience in mentoring & growing product management expertise in teams using standard industry frameworks
Track record in incubating new initiatives with successful product launches delivering market share growth
Experience in driving partnerships & non-organic growth
Travel up to 25% of time
Preferred
Advanced degree in MBA, MA Computer Science, Engineering
Expert knowledge of the automotive retail industry, relevant customer environment & technical domain
Pragmatic Institute Experience
Benefits
Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Company
CDK Global
CDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers.
5001-10000 employees
H1B Sponsorship
CDK Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (40)
2023 (27)
2022 (48)
2021 (54)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Mike Lenz
Co-Founder
David Penney
Chief Financial Officer
Recent News
2025-09-23
Digital Commerce 360
2025-09-12
MIT Technology Review
2025-09-12
Company data provided by crunchbase