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Pebble · 1 month ago

Technical Support Specialist (Full Time)

Pebble Beach, CA

Full-time

Onsite

Entry Level

$27/hr - $30/hr

1+ years exp

Pebble Beach Company is a renowned resort operator located in Pebble Beach, California, seeking a Technical Support Specialist. This role involves providing first line technical support, creating documentation, and maintaining technology for the company's operations.

Software

Responsibilities

Diagnose and correct software problems, including user errors, configurations errors, and bugs

Diagnose and repair hardware; including printers, computers, terminals, and communication devices

Perform routine preventive maintenance, as scheduled

Create, assign, and track tickets for escalated tickets to the rest of the IT team

Document key troubleshooting processes. Develop technical documentation for employees

Contribute to and maintain the knowledge base

Organize assets, systems, and documentation

Install, upgrade, configure, and maintain hardware/software

Maintain organization and inventory of lab, shed and related areas

Complete projects assigned by manager on time

Answer first level support calls – logging all requests into the service desk ticketing system

Provide first level phone support for common system problems

Offer service and customer assistance during field visits

Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes

Comply with all Pebble Beach Company safety and health policies and procedures

Work independently to provide first line technical support

Must be able to work weekends and after-hours support on a rotational basis as needed

Other tasks as assigned by manager

Qualification

Technical support experienceWindows 10 experienceProblem-solving abilitiesMS Office suite experienceTicketing system experienceSelf-motivated team playerPassion for technologyLearning new technologiesAvaya Phones configurationPoint of Sale experienceCable tracingAttention to detailCommunication skills

Required

1 year of help desk or technical support experience

Excellent problem-solving abilities and communication skills

Must have strong attention to detail

Good at conveying complex ideas and likes to solve technical challenges

Must be a self-motivated team player

A passion for technology and world class customer service

Enjoys learning new technologies

Valid California driver's license with current DMV printout required

College degree required

Preferred

Windows 10 and MS Office suite experience

Imaging and deploying software with Microsoft SCCM

Configure and setup of Avaya Phones

Experience working with Point of Sale (POS)

Experience with ticketing system

Cable tracing and punching down

Benefits

Enjoy world-class health and wellness benefits.

For Full Time employees, comprehensive medical, dental, vision, and life insurance is available.

Our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.

You will be eligible to participate in our 401(K) retirement program.

Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation.

The company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.

You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa.

Hotel discounts are also available during select seasons.

Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.

We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.

Enjoy a complimentary meal during your shift in our Employee Dining Room.