Apply on Employer Site

Sunflower Bank, N.A. · 1 month ago

Loan Operations Director

Plano, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Sunflower Bank, N.A. is experiencing significant growth and is seeking a Loan Operations Director to oversee loan operations including processing, closing, funding, and servicing of loans. The role involves leading the loan operations staff to ensure operational excellence while meeting compliance and regulatory requirements.

BankingFinancial ServicesWealth Management

Responsibilities

Provide strategic and operational direction to managers and staff to develop, implement and maintain loan operations processes and procedures

Manage procedures, policies, risks and practices to comply with strategic direction and regulatory requirements

Provide management reports associated with loan servicing such as volumes processed, deadlines, error ratios, etc

Lead and develop a strong team that can handle a diverse workload due to the wide range of loan products serviced

Establish and monitor efficiency standards for all loan operations functions and staff to ensure efficient, timely and accurate processing and servicing of loans

Assist with regulatory exams and loan audits

Manage the implementation of changes in regulatory, legal and credit policy impacting loan operations

Resolve complex and sensitive loan operations servicing issues

Interview and hire Loan Operations management and staff; determine work priorities; schedule work assignments; train and evaluate work performance and provide ongoing recognition, mentoring, coaching and counseling

Develop and maintain a working understanding of products and services offered by the Bank and in the marketplace

Qualification

Loan operations experienceRegulatory compliance knowledgeLeadership skillsSales Force/nCino experienceInterpersonal skillsMulti-tasking abilityManagement skillsPeople development skillsUnderstanding system functionsCommunication skills

Required

Responsible for overall loan operations including processing, closing, funding and servicing of commercial and consumer loans

Leading, inspiring, training and managing the loan operations staff to drive operational excellence and efficiency

Ensuring the department meets service level agreements and organizational goals, while also meeting compliance and regulatory requirements

Provide strategic and operational direction to managers and staff to develop, implement and maintain loan operations processes and procedures

Manage procedures, policies, risks and practices to comply with strategic direction and regulatory requirements

Provide management reports associated with loan servicing such as volumes processed, deadlines, error ratios, etc

Lead and develop a strong team that can handle a diverse workload due to the wide range of loan products serviced

Establish and monitor efficiency standards for all loan operations functions and staff to ensure efficient, timely and accurate processing and servicing of loans

Assist with regulatory exams and loan audits

Manage the implementation of changes in regulatory, legal and credit policy impacting loan operations

Resolve complex and sensitive loan operations servicing issues

Develop and maintain a working understanding of products and services offered by the Bank and in the marketplace

Preferred

Bachelor's Degree or equivalent work experience

10+ years of previous loan operations experience with preference for various types of loans, loan processes and procedure, laws and regulations; or an equivalent combination of training and experience

Broad knowledge of lending operations processes, procedures, applications and methods

Experience and ability to manage multiple geographic areas and/or groups

Excellent leadership and people development skills

Sales Force/nCino experience a plus

Must be able to work flexible hours

Some travel between department locations required