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Kraton Corporation · 1 day ago

Customer Fulfillment Representative

Belpre, OH

Full-time

Onsite

Mid Level

3+ years exp

Kraton Corporation is seeking a Customer Fulfillment Representative to join their Customer Service team in Belpre, Ohio. The role involves acting as the primary customer contact for sales order placement and fulfillment, ensuring timely delivery, and maintaining strong customer relationships.

ChemicalElectronicsMedical

Comp. & Benefits

Responsibilities

Responsible for daily interaction and customer inquiries

Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues

Communicate any adjustments to customers as well as logistics parties

Thorough knowledge of the Company’s customers, products and services

Work with customers and account managers to develop relationships that can improve service and increase customer retention

Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management

Review invoices on accuracy Invoice review

Understanding of Export Logistics intricacies to be able to provide the best service possible to assigned customers is desirable

Handle matters expeditiously and proactively to completion, often with deadline pressures

Support or participate in small projects or initiatives

Qualification

Customer service experienceSAP experienceMS Office proficiencyExport logistics knowledgeProfessional communicationAdditional languageTeam collaborationOrganizational skills

Required

Minimum 3 years of experience in customer service and/or sales function in a Business to Business (B2B) environment

MS office and basic understanding of SAP, CRM and other relevant tools

Ability to communicate clearly and articulately when speaking in an individual or group environment

Ability to work collaboratively within a team environment

Organizes thoughts with ability to present information in a clear and precise manner

SAP experience

Professional level communication in English

High School Diploma Required

Preferred

Bachelor's degree from accredited university, college or business school or equivalent work experience is preferred

Understanding of Export Logistics intricacies to be able to provide the best service possible to assigned customers is desirable

Export Operations training is desirable

Additional language is desirable

Company

Kraton Corporation

Kraton develops, manufactures and markets biobased chemicals and specialty polymers that deliver exceptional value and enhance the lives of people all over the world.

Founded in 1995

Houston, Texas, USA

1001-5000 employees