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CNA Insurance · 1 day ago

Claims Consultant - Mass Tort

Warren, NJ

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $164K/yr

6+ years exp

CNA Insurance is a company that values its employees and aims to help them reach their career goals. The Claims Consultant - Mass Tort position involves managing complex litigation claims and ensuring exceptional customer service while collaborating with various stakeholders to develop effective claim resolution strategies.

FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management

Responsibilities

Manages an inventory of highly complex commercial litigation with large exposures that require a high degree of technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, which may include pursuit of risk transfer, extensive negotiations, and management of complex litigation

Investigates and analyzes policy language in order to recommend and prepare coverage determinations

Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively with insureds, claimants, and business partners

Provides timely updates and responds promptly to inquiries and requests for information

Sets and manages timely and adequate reserves considering coverage, liability, and damages

Moves claims to closure with a high degree of independence and proactive claim handling and by collaborating with internal and external business partners, as appropriate, to develop, own, and execute a claim resolution strategy

Keeps leadership informed of significant risks and losses by projecting exposure and completing loss summaries and similar reporting

Prepares and presents claim status and evaluation to leadership

Maintains subject matter expertise and ensures compliance with state/local regulatory requirements

Mentors, guides, develops, and delivers training to less experienced Claim Professionals

May perform additional duties as assigned

Qualification

Commercial insurance knowledgeClaims handling experienceNegotiation experienceAnalytical skillsTechnical expertiseCommunication skillsMicrosoft Office SuiteTime managementOrganizational skillsCritical thinkingWork independentlyMentoring skills

Required

Typically a minimum six years of relevant experience, preferably in claim handling

Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable

Negotiation experience, including mediations

Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices

Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly

Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous and challenging business problems

Strong work ethic with demonstrated time management, organizational skills, sound judgment, and an ability to work independently

Ability to work in a fast-paced environment at high levels of productivity on complex matters

Demonstrated ability to negotiate complex settlements

Ability to manage multiple and shifting priorities

Knowledge of Microsoft Office Suite and ability to learn business-related software

Demonstrated ability to value diverse opinions and ideas

Preferred

JD preferred or Bachelor's Degree with equivalent experience in claims handling

Experience interpreting general liability insurance policies and coverage issues including disputes related to number of occurrences, trigger and allocation

Abuse, product liability, pollution, and/or high severity general liability claims experience strongly preferred

Benefits

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.