Four Seasons Hotels and Resorts · 2 days ago
Reservations and Communication Agent
Boston, MA
Full-time
Onsite
Entry, Mid Level
$31.87/hr - $31.87/hr
2+ years expFour Seasons Hotels and Resorts is a prestigious hospitality company known for its commitment to luxury and exceptional guest experiences. They are seeking a Reservations and Communication Agent to join their team, responsible for managing reservations, handling guest inquiries, and ensuring a high level of customer service.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Respond according to the crisis management plan to any resort emergency or safety situation
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
Ability to work, weekend, nights and holidays
Qualification
Required
Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Respond according to the crisis management plan to any resort emergency or safety situation
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
Ability to work, weekend, nights and holidays
Preferred
Requires reading, writing and oral proficiency in the English language
Excellent interpersonal and communication skills, both in person and by telephone
Excellent and unwavering customer service
Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
2-3 years' experience in a similar role
Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred
Benefits
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase