Apply on Employer Site

Advisor360° · 1 day ago

Sr. Technical Writer/Instructional Designer

Needham, MA

Full-time

Onsite

Mid, Senior Level

$117K/yr - $137K/yr

5+ years exp

Advisor360° is a leading SaaS platform in the fintech space that transforms how wealth management firms operate and serve their clients. The role involves managing product In-App help documentation and creating user-facing content, with a strong focus on understanding user needs and optimizing help content for better engagement and accuracy.

Information TechnologySaaSSoftwareTrading PlatformWealth Management

No H1B

Responsibilities

Create and maintain clear, friendly, accessible help content, including screencaptures and videos

Create videos for user workflow simulations with Storylane

Strive to understand user needs and be an advocate for their success

Evaluate questions and responses using metrics to gauge success and identify gaps in our AI First Documentation

Contribute to the optimization of help content to increase accuracy and scope of AI chatbot’s responses

Tracking In-App Help usage and engagement, with a goal to improve usefulness of chatbot Help responses

Consult website data and our customer-facing teams to inform content decisions

Work with our product management, development, and QA teams to understand and author content for new and existing features

Be an editorial resource for our developer documentation, UX copy, and other projects

Create reports and internal announcements for content updates and performance enhancements

Qualification

PaligoSaaS DocumentationTechnical WritingVideo ProductionJiraConfluenceGoogle AnalyticsEditorial FeedbackBasic HTMLBasic CSSCollaboration

Required

5+ years of experience authoring documentation in fintech for enterprise level SaaS products with Paligo or similar XML or markdown based content management systems such as Oxygen and ReadMe

Experience with tools like Jira, Confluence, Slack, Google Analytics, and Storylane

Scripting, storyboarding, and producing videos with tools like Storylane, Camtasia, or the Adobe suite

Explored site traffic data as an indicator for user behavior and content needs

A collaborative communicator with a willingness to learn and grow, as well as guide others

Annoyed by mistakes in job postings and can't wait to provide editorial feedback in your cover letter

Portfolio of work or website with writing samples must be provided