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La Clínica de La Raza · 2 months ago

Clinical Office Assistant, Lead

Union City, CA

Full-time

Onsite

Entry, Mid Level

$23.83/hr - $30.75/hr

1+ years exp

La Clínica de La Raza is a community-based health center dedicated to providing high-quality healthcare to diverse communities in the San Francisco Bay Area. The Lead Clinical Office Assistant plays a vital role in patient-centered care, ensuring a welcoming experience while efficiently managing administrative tasks and supporting the care team.

Health CareHealth DiagnosticsHospitalNon Profit

Responsibilities

Welcome patients and visitors, ascertain purpose of visit, and register patients in the appropriate electronic system

Determine source of payment by verifying program eligibility in government insurance plans

Collect payment for services rendered, operate cash register, and maintain an accurate till

Hear and resolve patient complaints or escalate to supervisors appropriately

Participate in problem-solving to ensure that targets for revenue and customer satisfaction are met

Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department

Schedule, confirm, and process appointments. Collaborate with Care Teams to help patients meet health goals including routine health maintenance items

Collaborate with Registration staff and leadership to ensure patients have adequate and accurate insurance coverage for all visits

Perform general office duties such as sorting mail, filing and photocopying

Receive and route messages or documents, such as laboratory results, to appropriate staff

Retrieve and enter data into medical records system

Assist patients in completing forms

Operate standard office equipment including computer, calculator, fax and copy machines

Screen and monitor requests, completing or routing as assigned

Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment

Perform record keeping duties as required

Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and practicing sound judgment

Communicate and work effectively with all members of the care team to best serve patients

Participate fully in huddles, staff meetings, team building activities and assigned development opportunities

Adhere to La Clínica's ethical and professional standards, including policies and procedures

Complete required trainings and policy acknowledgements in timeframes granted

Perform other related duties as required

In conjunction with Clinic Manager or Supervisor, be responsible for overall coordination of the COA activities in the section

Assist, advise, and coach COAs on day-to-day tasks and workflows, as well as professional interactions and development

Maintain COA schedules

Share day-to-day COA functions as necessary

Identify and solve problems in a timely manner

Serve as expert for insurance related processes, procedures, and questions

Work closely with Registration staff to ensure patients' insurance coverage is accurate and if under- or uninsured, that they are assisted to apply for whatever additional coverage they are eligible for

Serve as a key resource for section in the development of the Team Based Care approach to delivering patient care services and clinic flow

Participate in interview panels

Help resolve patient complaints

Interact effectively with on-site security staff

Provide support and serve as liaison for all section members as needed

Participate in training programs; attend staff meetings and case conferences as required

Perform other duties as assigned

Demonstrate good judgment in identifying effective solutions or approaches to customer service-related problems

Ability to maintain strict confidentiality regarding patient information

Clear and effective written and verbal communication skills in English

Ability to follow oral and written instructions

Bilingual in English and Spanish required

Ability to perform arithmetic calculations

Minimum typing speed of 25-30 wpm

Self-motivated and able to work independently as well as collectively to complete daily tasks

Ability to perform detailed administrative work methodically with speed and accuracy

Demonstrate flexibility and ability to accept changes gracefully

Ability to work professionally and collaboratively in a team environment

Ability to work across cultures and demonstrate support of diversity, equity and inclusion

Ability to participate with other staff in Saturday and/or evening rotation as required

Qualification

Electronic Health RecordsCustomer service deliveryBilingual in EnglishSpanishMedical Office Assistant CertificationOffice procedures knowledgeEffective communication skillsProblem-solving abilitiesTeam collaborationConfidentiality maintenanceFlexibility

Required

High school diploma/equivalent

1 or more years of experience in a clinical or similar professional office setting

Customer service roles and continuous volunteer experience will also be considered

Meet all health clearances required for healthcare settings

Bilingual in English and Spanish required

Ability to maintain strict confidentiality regarding patient information

Clear and effective written and verbal communication skills in English

Ability to follow oral and written instructions

Ability to perform arithmetic calculations

Minimum typing speed of 25-30 wpm

Self-motivated and able to work independently as well as collectively to complete daily tasks

Ability to perform detailed administrative work methodically with speed and accuracy

Demonstrate flexibility and ability to accept changes gracefully

Ability to work professionally and collaboratively in a team environment

Ability to work across cultures and demonstrate support of diversity, equity and inclusion

Ability to participate with other staff in Saturday and/or evening rotation as required

Preferred

Knowledge of Electronic Health Records and Electronic Practice Management systems preferred

Medical Office Assistant Certification preferred

Company

La Clínica de La Raza

Who We Are Since its beginnings as a single storefront operation in Oakland in 1971, La Clínica has grown into a sophisticated provider of primary health care and other services, with 32 sites spread across Alameda, Contra Costa and Solano Counties.

Founded in 1971

Oakland, California, USA

1001-5000 employees