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Wispr Flow · 1 month ago

Customer Success Operations Associate

San Francisco, CA

Full-time

Hybrid

New Grad, Entry Level

$70K/yr - $100K/yr

Wispr Flow is a pioneering company focused on enhancing human-computer interaction through voice technology. They are seeking a Customer Success Operations Associate to support the operational backbone of their Customer Experience organization, ensuring efficient processes and documentation to deliver a polished customer experience.

Artificial Intelligence (AI)Machine LearningSoftware

Responsibilities

Maintain and Improve Customer Success Processes

Support the creation, updating, and maintenance of core customer success workflows

Document processes clearly and keep them up to date as product and team needs evolve

Identify gaps or inefficiencies and propose improvements

Own Runbacks, Documentation, and Playbooks

Manage and update runbacks after customer calls, projects, or support escalations

Keep internal playbooks organized, consistent, and accurate

Ensure TAMs and Support engineers have the latest information at their fingertips

Support Team Efficiency and Operational Hygiene

Monitor the health of internal systems, tasks, and follow-ups

Help organize data, notes, and customer insights to support TAMs

Ensure handoffs across Support, Success, and CX are clear and consistent

Partner Cross Functionally

Collaborate with the CX Lead to maintain operational excellence

Work with TAMs and Support Engineers to understand day-to-day needs

Coordinate with Product or Engineering when process updates are required

Qualification

Customer SuccessOperationsWorkflow DesignNotionHubSpotZendeskIntercomProactive MindsetOrganizational SkillsAttention to DetailClear CommunicationCross-Functional Collaboration