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Southern Glazer's Wine & Spirits · 4 weeks ago

Inside Sales Manager (Central Region)

Dallas, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Southern Glazer's Wine & Spirits is a premier wine and spirits distributor that values excellence, innovation, and community. The Inside Sales Manager will manage and evaluate the daily activities of the inside sales team, ensuring the achievement of sales goals and superior customer service. This role involves overseeing sales activities, training initiatives, and developing policies to enhance team performance and customer experience.

Wine & Spirits

Responsibilities

Oversee day to day sales activities of the inside sales team

Develop and oversee implementations of all policies, guidelines, and procedures that govern the inside sales team, but not limited to, quality control measures, performance criteria, performance metrics, and scripting strategies that increase caller engagement and sales

Deploy and utilize software to ensure adherence to schedules, and develops tactics to address any adherence issues

Build teamwork with direct reports by communicating information, ensuring understanding, involving others in team decisions, and demonstrating/modeling personal commitment to the team; Leads and manage training initiatives by conducting ongoing sales and customer service training programs; remain current on company information to lead the team to improve sales and customer experiences

Develops analysis that provides insight into inside sales operations; Reviews trends and drives change that will improve customer service, more effectively utilize resources and ensure service and sales levels achieved or exceeded

Create and foster a positive work environment conducive to high performing teams; Directs the efforts of the inside sales team by providing day-to-day direction, guidance, coaching and professional development related to performance evaluation and identification of opportunities for improvement; Sets clear performance expectations, coach, develop, and review activity to help the team achieve goals

Achieve sales goals by hiring and training employees and coaching them to develop their selling skills and maintain adequate sales pipelines; Use all available analytical tools and reports to maximize the potential of each inside sales consultant and the team as a whole to serve customers better and to grow sales

Attend sales group meetings concerning sales targets or forecasts, reporting on the market situation

Manage a small book of accounts in ISC role to remain market-facing; Attends industry/supplier conferences to develop industry expertise

Perform other job-related duties as assigned

Qualification

Sales managementPerformance metricsTeam leadershipCustomer service trainingAnalytical skillsCoaching skillsCommunication skillsProblem-solving skills

Required

Bachelors degree plus three years of experience; or an equivalent combination of education and experience

Minimum 3 years of sales experience

Must be at least 21 years of age

Benefits

Comprehensive medical and prescription drug coverage

Dental and vision plans

Tax-saving Flexible Spending Accounts

Disability coverage

Life insurance plans

401(k) plan

Tuition assistance

Wellness program

Parental leave

Vacation accrual

Paid sick leave

Company

Southern Glazer's Wine & Spirits

Glassdoor3.6

Southern Glazer’s Wine & Spirits is the world’s pre-eminent distributor of beverage alcohol, and proud to be a multi-generational, family-owned company.

Founded in 1968

Miami, Florida, US

10001+ employees