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CenterWell Senior Primary Care · 1 day ago

Receptionist Float - East Valley

Mesa, AZ

Full-time

Onsite

Entry Level

$38K/yr - $46K/yr

1+ years exp

CenterWell Senior Primary Care is focused on providing proactive and preventive care to seniors. The Receptionist Float is responsible for front desk operations, including greeting patients, scheduling appointments, and maintaining patient records, ensuring a welcoming experience for patients while supporting the medical team with various administrative tasks.

Elder CareHealth CareNursing and Residential CarePrimary and Urgent Care

Responsibilities

Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone

Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules

Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems

Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit

Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information

Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials

Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages

Qualification

Healthcare experienceCustomer serviceEMR systemsMS OfficeMedical terminologyMultitaskingBilingual (English/Spanish)Attention to detailTeam playerPositive attitude

Required

High School Diploma or GED

1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc

Must be passionate about contributing to an organization focused on continuously improving patient experiences and care

Excellent customer service and phone etiquette

Team player with a positive attitude

Ability to multitask in a fast-paced environment

Attention to detail and highly organized

Knowledge of MS Office (Word, Excel, Outlook, Access)

Travel to Various Centerwell Clinics