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National Dentex Labs · 1 month ago

Dental Lab Technical Advisor

Irwin, PA

Full-time

Onsite

Entry Level

1+ years exp

National Dentex is a leading healthcare organization specializing in the dental industry, seeking a Dental Lab Technical Advisor at NDX Albensi in Irwin, PA. The role involves facilitating technical calls, conducting quality inspections, and building relationships with dental staff to ensure customer satisfaction.

ConsultingDentalHealth CareMedical Device

Responsibilities

Facilitate assigned technical area (Fixed/Implant) calls

Make proactive calls to follow up on completed cases for new doctors and for new products

Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate

Provide special attention to new doctors and doctors that are experiencing concerns

Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations

Analyze remakes by customer and ensure any issues are resolved

Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction

Conduct in-line and final inspections of fixed products to ensure a quality product is delivered to customers on a daily basis

Inspect cases ensuring doctor’s preferences are acknowledged and satisfied and RX and preferences have been accurately followed

Return cases that need to be corrected and provide feedback to team members who produce substandard work, and provide feedback to General Manager of identified trends

Look up cases in lab case management software and print daily reports to find outstanding cases to ship at the end of the day by getting them into shipping on time

Assist in the production of fixed prosthetics by producing additional work as trained and directed

All other duties as assigned