Ferman Chrysler Jeep Dodge RAM New Port Richey · 1 month ago
Automotive Used Sales Consultant- Ferman Chevrolet Brandon
Tampa, FL
Full-time
Onsite
New Grad, Entry LevelFerman Chrysler Jeep Dodge RAM New Port Richey is one of the largest employers in the Tampa Bay area and a forward-thinking retail automotive group. The Automotive Used Sales Consultant will work to build relationships with guests, manage sales inquiries, and coordinate vehicle transactions to ensure customer satisfaction.
Automotive
Responsibilities
Review online vehicle inventory daily to ensure accuracy on dealer website and 3rd party websites. Identify and troubleshoot discrepancies
Respond and engage with in-store and online sales inquiries using our CRM tool, online chat, email, text, phone and social media messaging to understand our Guest’s needs and match with corresponding vehicles in inventory
Film brief vehicle overviews and send to Guest for vehicle(s) of interest
Schedule and confirm Guest’s test drive appointment, prepare vehicle(s) of interest prior to their arrival, greet Guest to the dealership and accompany them on test drive to demonstrate vehicle features, technology and optional equipment available
Be well-versed in brand product knowledge, competitive product knowledge and effectively overcome Guest objections throughout the sales journey
Regularly communicate with Guest until the sale has closed and coordinate the entire transaction from vehicle presentation to pre-finance paperwork
Coordinate sold vehicle delivery to Guest ensuring they understand vehicle features and warranty. Introduce each Guest to the Service Department and schedule their first manufacturer recommended maintenance appointment
Prospect for new business using dealership database and networking to identify potential sales opportunities and develop your personal 'book' of repeat business
Update and manage Guest profiles in dealership database. Maintain CSI scores equal to, or above, manufacturer requirements
Qualification
Required
Prior automotive or retail sales experience required
Exceptional Guest service skills required
Excellent verbal & non-verbal skills, listening and problem-solving skills
Knowledge of Microsoft Office suite is required
Present a professional and well-groomed appearance
Desire to achieve exceptional Guest Satisfaction scores
High school diploma or GED equivalent required
Must have a valid US government issued Driver's License, safe driving record and eligible to work in the United States
Must be able to pass a pre-employment background screening and drug test
Regularly engage in continuing education to maintain requirements for manufacturer certifications for product knowledge and technology
Comfortable using digital communication tools – social media messaging, email, text in addition to phone
Preferred
Bi-lingual with proficiency in both English and Spanish highly desirable
Experienced at using CRM software a plus
Benefits
Competitive salary commensurate with experience.
Excellent growth and opportunities for advancement.
Modern, state-of-the-art Service facilities.
Paid training and education to achieve, and maintain, any job certifications required.
401K with company participation.
Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
Short-term & long-term disability insurance available.
HSA (health savings account).
PTO (paid time off).
Employee pricing for new & used vehicles, service and parts.
Company
Ferman Chrysler Jeep Dodge RAM New Port Richey
Ferman Chrysler Jeep Dodge RAM New Port Richey is an automotive company based out of 4023 US Highway 19, New Port Richey, Florida, United States.
Founded in 1895
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase